Open source options for both asset discovery and remote control help customers keep cost down and lower TCO.
Lafayette, CA (PRWEB) October 24, 2011
TechExcel, Inc., a leading provider of IT Service Management and customer support software, today announced the release of ServiceWise 9.0 and CustomerWise 9.0. New features and enhancements include logical asset maps, remote control options, a new knowledge interface and improved collaboration between support teams and their customers. Additionally, the release has a new AssetWise Web client which features Asset Link discovery integrations with both commercial and open-source asset discovery tools such as OCS Inventory NG, Centennial Discovery, LANDesk and many more.
“With features such as logical asset mapping, TechExcel is actively trying to help customers be more proactive in their support organization and prevent issues before they happen. Versions 9.0 of our IT Service Management and customer support software, together with AssetWise Web, will help organizations improve their support operations.” said Tieren Zhou, Ph.D., CEO and Chief Software Architect at TechExcel. He continued, “We’ve also added open source options for both asset discovery and remote control to help our customers keep costs down and lower the TCO on having a world class support suite.”
Compliance with Sarbanes-Oxley, Basel II and the Data Protection Act requires sound IT asset management. TechExcel’s new AssetWise Web enables enterprises to dynamically monitor and manage all software, networks, hardware, as well as the contracts associated with these IT assets, and the costs, regardless of their location. As part of TechExcel IT service and support solutions, AssetWise Web ensures service levels meet both customer requirement while keeping employee productivity high, service and support must reduce service outages and streamline operations.
TechExcel is dedicated to developing software solutions with built-in business intelligence that can be configured by the users to optimize their business processes. By providing integrated CRM, help desk, defect tracking and test management applications, TechExcel integrates Web, wireless, and client/server technologies to provide companies with the flexibility needed to better manage their business. On-demand Web seminars and personal demonstrations of TechExcel ServiceWise and CustomerWise 9.0 are available now. Call 800-439-7782 extension 5 or visit http://www.techexcel.com for more information about TechExcel offerings.
TechExcel is a privately held software company dedicated to developing intelligent software solutions to optimize today's business processes. A leading provider of integrated IT service management, customer support and application lifecycle management solutions, TechExcel seamlessly integrates Web, wireless, and client/server technologies to provide companies with the power and flexibility needed to better manage their business. Founded in 1995 and headquartered in Lafayette, California, TechExcel maintains over 1,500 customers in 43 countries and regions in the world, including 20% of global top 500 enterprises. For more information, visit http://www.techexcel.com.