Q-Suite is an ideal contact center suite for Cloud deployment with its feature-rich multi-tenant ACD and Dialer software engine that can effortlessly scale to multiple Asterisk servers
Fredericton, NB (PRWEB) October 21, 2011
Worldwide Access Solutions Inc. (WASI), a veteran of customer contact services, announced today the availability of its on-demand Cloud based Contact Center services. This follows the successful launch of its cloud infrastructure driven by Q-Suite, the multi-tenant contact center software from Indosoft. This setup provides instant scalability for organizations looking towards Software-as-a-Service (SaaS) model for their call center growth. WASI has also incorporated key interface enhancements by utilizing the CTI interface of Q-Suite to satisfy the real-time needs of its multi-site call center clients using the ACD and Dialer software platform.
“We provide control and visibility over individual and distributed contact center sites with real-time call history and dispositions” said Mike Deane, Chief Architect and CTO of WASI. “Our sophisticated interfaces with superior web services help manage and enhance the efficiency of our client's contact center operations. WASI has partnered with industry leaders like CoSentry and Century Link in setting up this infrastructure. Our Cloud Contact Center platform with ACD and Dialer engine from Q-Suite can handle increasing inbound and outbound call volumes on demand and does away with the need for capital investment and capacity planning for contact center operators.”
Q-Suite the leading multi-tenant contact center ACD and Dialer software suite for Asterisk, is designed to accommodate and scale to the requirements of medium and large call center operations. Its User and API interfaces are designed to improve customer experience, enhance customer contact and lower total cost of ownership. Its flexible and distributed architecture allows for both in-premise and Cloud based contact center installations.
“Q-Suite is an ideal contact center suite for Cloud deployment with its feature-rich multi-tenant ACD and Dialer software that can effortlessly scale to multiple Asterisk servers,” said Gabe Bourque, Chief Operating Officer of Indosoft. “Q-Suite not only provides all the essential features for an ACD and Dialer engine like skills based routing and predictive dialer, but comes with powerful GUI based tool for Script Building, IVR development and PBX setup. Innovative contact centers require advanced PBX, flexible architecture, powerful ACD/Dialer and good Reporting tools with integration to workforce management software. The paradigm shift introduced by Asterisk has opened an unprecedented opportunity to enhance contact center platforms, lower cost and move to distributed Cloud based setup. The multi-tenant Q-Suite contact center solution with its advanced ACD, Dialer and an extensive .NET and socket library for CTI Integration is well suited to accommodate on-going growth in organizations like WASI.”
Indosoft Inc. is the developer of Q-Suite, the leading multi-tenant call center ACD software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world directly and through certified resellers for ten years. It also licenses its ACD for Asterisk with .NET and socket library for enabling CTI integration to CRM and ERP software packages. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.
About Worldwide Access Solutions
WASI is a provider of customer contact services as well as Cloud based Contact Center platform with real-time control for multi-site contact centers. With reliable and resilient infrastructure provided by CoSentry and backed by redundant carriers, WASI's unwavering focus on the details have resulted in the highest standards for service for its Cloud Contact Service on-demand.