“I am very pleased with Zeacom’s continued success, which is a direct result of consistent focus in contact center, unified communications and process automation solutions.
Irvine, CA (PRWEB) October 19, 2011
Zeacom (http://www.zeacom.com), a leading global provider of contact center, process automation and unified communications software, services and solutions, today reported significant growth in both the number of enterprises and individual users of its Zeacom Communications Center (ZCC) platform.
As of September 1, 2011, more than 76,000 contact center and 226,000 unified communications users at more than 4,000 sites use ZCC daily.
Ernie Wallerstein, Zeacom president, noted that, “I am very pleased with Zeacom’s continued success, which is a direct result of consistent focus in contact center, unified communications and process automation solutions. Since our inception, we have remained steadfast in our operational mandate as a software provider and unlike other vendors, we do not try to be all things to all people.”
He continued, “With organizations both public and private emphasizing customer service, engagement and support as top-line objectives, it is critical that they select a proven partner they can trust.”
By combining inherent enterprise-class functionality of the Zeacom Communications Center platform with professional services expertise, Zeacom empowers organizations to optimize operational effectiveness, and deliver high-value customer interactions.
In addition, Zeacom is unique in that it maintains a close relationship with both its VAR partners and customers to ensure a consistently high-level of support. The company’s professional services teams provide specialized expertise in combining best practices with proven technology to develop customized, scalable, and cost-effective solutions.
In May of this year, Zeacom reported record financial growth for both the quarter and the fiscal year, with global revenues increasing by 36%.
Since 1994, Zeacom has been developing Contact Center, Business Process Automation and Unified Communications solutions. With offices in the United States, United Kingdom, Australia and New Zealand, Zeacom serves more than 4,000 customers across the globe. The company's mission is to provide business communications solutions that improve efficiency and enhance customer service. Zeacom is a Microsoft Gold Certified Partner, a NEC Platinum Partner, a Cisco Premier Partner and part of the Avaya DevConnect program.
For additional information, please visit http://www.zeacom.com
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