New York, NY (PRWEB) October 21, 2011
Reflecting how retailers of all sizes are increasingly making customer service a top business priority, STELLAService today awarded its STELLAService seal to a wide range of specialty online retailers, including WineEnthusiast.com, Ldproducts.com, Caselogic.com, and 2Modern.com. These e-tailers join the ranks of leading Internet retailers, including FootLocker.com, GiltGroupe.com, and BlueNile.com, that now display the STELLAService seal on their websites.
Dedicated to helping online shoppers make more informed buying decisions, STELLAService (http://www.stellaservice.com) rates thousands of retailers each year across more than 350 metrics, including usability and online tools, shipping and returns, and customer support. The company leverages a nationwide network of full-time mystery shoppers to evaluate each site undercover, ensuring findings that are unbiased and true to the shopping experience. Named for the Italian word “star”, STELLAService awards seals in two categories – Elite and Excellent.
“More and more specialty retailers, whether they are selling wine, hats, or laptop cases, know customer service is critical to building their business and brand,” said Jordy Leiser, CEO and Co-founder of STELLAService. “We’re thrilled that such a diverse mix of retailers is showing customers that they value their business by displaying the STELLAService seal.”
“Customer service is a business characteristic that any company – big or small – can compete on,” said Greg Finney, CEO and Co-founder of 2Modern.com. “We’re excited to partner with STELLAService to communicate our proven track record of great service to all our shoppers.”
Online retailers awarded the STELLAService seal include:
Dedicated to helping consumers make more informed online shopping decisions, STELLAService is the first and only independent provider of customer service ratings for online retailers. The company leverages a nationwide network of full-time mystery shoppers to evaluate each site undercover, ensuring findings that are unbiased and true to the shopping experience. STELLAService has been profiled in Advertising Age (“STELLAService strives to give e-tailers credibility”) and its data has been featured in outlets such as Time, SmartMoney, Consumerist, and CBS Money Watch . Based in New York City, the company also publishes reports and other research to help companies worldwide improve their service operations. For more information, visit http://www.STELLAService.com. Follow us on Twitter at @STELLAService. Like us on Facebook at http://www.facebook.com/STELLAService.
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