eVoice® Reports Surging Use of the eVoice Cloud-Based Phone Service by Small Businesses

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New data reveals 180% increase in use of eVoice® mobile app voicemail retrieval since same period last year, among other small business trends

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This usage data underscores how cloud services, such as eVoice, are essential for bringing today’s entrepreneur the mobility, scalability, and efficiency advantages of the cloud.

eVoice®, a Radically Better Phone Number™ and brand of technology leader j2 Global Communications, Inc. (NASDAQ: JCOM), today released key findings that uncover the latest trends in how small business owners are increasingly using eVoice, a cloud-based phone service, to help save time, reduce costs, and increase revenue and mobility.

Key findings from a query of eVoice’s customer database include:

  •     Mobile app voicemail retrieval up 180 percent—the number of voicemail messages retrieved from the eVoice mobile app has increased 180 percent when comparing January through June 2011 to the same time period in 2010. By using the eVoice mobile app with an unlimited mobile data plan, customers can save costs by making calls via their data plan, thus reducing the number of minutes used during each cell phone billing cycle. eVoice enables small businesses to conveniently review, store, and forward their messages as transcribed emails or audio files.
  •     Apple remains on top—when it comes to accessing eVoice via the mobile web, eVoice finds its small business subscribers most often use the Apple® iPad®, dominating mobile traffic at 40 percent of eVoice® users. The iPhone® comes in second with 20 percent. The iPod touch®, HTC EVO 3D and Motorola Droid round out the top five of eVoice’s mobile traffic.
  •     Combining toll-free and local numbers as a double threat—eVoice also uncovered that the percentage of eVoice® customers using both toll-free and local eVoice® phone numbers has doubled, when comparing January through June of 2010 with the same time span in 2011. Many businesses that have traditionally considered themselves local—such as real estate agents and retailers—have added toll-free numbers to add regional/national legitimacy to their business and appeal to a broader range of customers. In fact, according to eVoice’s Communication Strategies and Challenges Survey conducted in June 2011, sixty-eight percent of respondents saw the competitive advantage of having the right area code or 800 number. The ability to make a business appear larger was the most popular selected benefit to having a toll free number, per respondents to the Communication Strategies and Challenges Survey. Improved customer service and increase in recognition and credibility were other top cited benefits.

“Based on the numbers, it’s clear that entrepreneurs are continuing to embrace virtual phone services while also taking advantage of mobile applications to help run their businesses,” said Mike Pugh, vice president, marketing of j2 Global. “This usage data underscores how cloud services, such as eVoice, are essential for bringing today’s entrepreneur the mobility, scalability, and efficiency advantages of the cloud.”

The eVoice cloud-based phone service helps users communicate more efficiently and cost-effectively without compromising on professional amenities such as call routing, voicemail to text, and the ability to create a local and/or national presence with a virtual phone number.

Findings are based primarily on usage and sign-up data drawn from active eVoice customers in North America. The query compared data from January through June 2010 and January through June 2011 and spanned across all plan and price levels.

About eVoice

eVoice is a brand service and trademark of j2 Global Communications (NASDAQ:JCOM). eVoice, one of the industry's leading virtual phone services, offers a wide selection of local or toll-free numbers and provides personalized U.S.-based VIP setup and support for new accounts. eVoice is online at http://www.evoice.com.

About j2 Global Communications, Inc.

Founded in 1995, j2 Global Communications, Inc. provides outsourced, value-added messaging and communications services to individuals and businesses around the world. With offices in eight cities worldwide, j2 Global's network spans more than 4,600 cities in 49 countries on six continents. The Company's websites appear in numerous languages, including Dutch, French, German, Spanish, English and more. Payments are accepted in currencies that include the U.S. Dollar, British Pound, Canadian Dollar, Japanese Yen, Euro, Hong Kong Dollar and more. j2 Global provides live sales and customer service support in multiple languages, including English, Spanish, Dutch, German, French, Cantonese and more. j2 Global markets its services principally under the brands eFax®, MyFax®, eFax Corporate®, Onebox®, eVoice®, Campaigner®, Electric Mail®, and KeepItSafe™. As of December 31, 2010, j2 Global had achieved 15 consecutive fiscal years of revenue growth. For more information about j2 Global, please visit http://www.j2global.com.

iPad, iPod touch and iPhone are a registered trademarks of Apple Inc., registered in the U.S. and other countries.

EVO 3D is a brand of HTC Corporation.

Droid is a brand of Motorola and a trademark of Lucasfilm Ltd and its related companies. Used under license by Verizon Wireless.


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Cheryl Renton
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