Leading Outsourcer IRT Selects HireIQ to Support Recruiting and Hiring

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InterviewIQ virtual interviewing application to be used to help staff company’s call center operations

Since we started using InterviewIQ, the quality of prospective employees has risen dramatically.

HireIQ Solutions, Inc., the innovative company that improves the hiring and recruiting process for customer-facing organizations, announced today that leading contact center outsourcer Interactive Response Technologies (IRT) has selected the company’s virtual interviewing application to support employee recruitment and acquisition. IRT will initially use HireIQ’s InterviewIQ to screen prospective employees in its four largest U.S.-based contact centers. The agreement also allows IRT to expand its use of InterviewIQ to its offshore operations in the future.

HireIQ provided IRT with a one-month trial to help prove the value of its virtual interviewing technology before the company formally committed to a purchase. During this period, IRT reported that it was able to screen significantly more candidates and reduce the amount of time required to conduct an initial telephone interview with a candidate. Furthermore, IRT indicated that employees who successfully completed the InterviewIQ process were more motivated, better skilled and more knowledgeable about IRT.

“Our employees are absolutely key to providing world-class service to our clients,” said Dick Eychner, IRT’s president. “Our clients represent some of the most recognizable and demanding names in the mobility and home entertainment markets, among others. They hold us to a very high standard of performance and our hiring practices help to ensure we constantly meet or exceed their expectations. Since we started using InterviewIQ, the quality of prospective employees has risen dramatically. HireIQ’s virtual interviewing technology enables our recruiters to focus their efforts on the detailed evaluation of applicants instead of trying to get them on the telephone for an initial interview.”

InterviewIQ uses media-rich web and voice response technologies to lead an applicant through a series of text-based and voice response questions that are configured to each customer’s unique requirements. Interviews conducted through InterviewIQ can be designed to test the applicant’s customer service aptitude, critical thinking, math skills, grammar proficiency and communication skills. As a web-based application, InterviewPlus allows applicants to complete their interviews when it is convenient for them and stores their responses for a recruiter to evaluate later. This effectively expands the reach and effectiveness of a company’s recruiting team. InterviewIQ is provided on a Software-as-a-Service (SaaS) basis which means customers can be using the application and interviewing candidates within hours.

“IRT has gained a well-deserved reputation for unparalleled service by focusing on the recruitment and development of high-quality and highly motivated employees,” said Joe Gruca, chief executive officer of HireIQ. “We are delighted that InterviewIQ is providing value to IRT’s recruiting team and we look forward to the time when IRT extends our footprint to its offshore operations.”

For a complete listing of HireIQ news, please visit http://www.hireiqinc.com/about/press/.


HireIQ Solutions, Inc. helps customer service organizations improve hiring decisions, reduce recruiting costs and increase talent performance using its proven predictive performance technology. HireIQ’s flagship product, InterviewIQ, uses rich media, web and voice response technologies to automate the phone screening process, resulting in better-qualified candidates presented during the hiring process. Employees hired using HireIQ’s suite of talent performance optimization products demonstrate increased speed to competency, reduced attrition and improved sales and service performance. HireIQ is a privately held company based in Atlanta, GA. For further information, please visit http://www.hireiqinc.com. Follow HireIQ on Twitter at http://www.twitter.com/hireiqinc.

© 2011 HireIQ Inc. All rights reserved. All materials provided, regardless of form, are the exclusive property of HireIQ. HireIQ’s products may be covered by one or more United States, European or other international patents or applications. All trademarks are the property of their respective owners.


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