Merced Systems Uncovers How Big Data and Analytics Can Accelerate Sales and Service Performance Management in Free Webinar

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Merced Systems CTO and director of Analytics Strategy discuss how companies can derive competitive advantage from customer data.

Merced Systems, Inc., the leading provider of Performance Management solutions that drive business execution in Sales and Service functions, today announced it will host a free Webinar to share specific insights on how organizations can gain a competitive advantage by implementing systems and processes that transform the tidal wave of data into actionable insights.
With the massive amounts of customer data- from interactions, to input on products and services- staying on top of what is happening is becoming an insurmountable task. In order to stay competitive, however, it is critical for organizations to know what is happening on a daily basis, what is likely to happen next and prescribe definitive actions that should taken. Merced Systems will share how the company enables these emerging requirements, including specific analytical applications in sales and service.
What Attendees Will Learn:
Participants in the upcoming Webinar will learn how Big Data and Analytics can:

  •     Improve first call resolution
  •     Synthesize true meaning of your voice of the customer program, and
  •     Boost innovation with new business models, products and services

Webinar Details
Date: Thursday, November 3, 2011
Time: 12:00p.m. – 1:00p.m. Eastern
Featured Speakers:

  •     Dejan Deklich, Chief Technology Officer at Merced Systems
  •     Anant Chintamaneni, Director, Product Management at Merced Systems

To Register:
http://www.mercedsystems.com/events/2011-bd/?mkt_tok=3RkMMJWWfF9wsRonuKnOZKXonjHpfsXx7%2BQsX7Hr08Yy0EZ5VunJEUWy2oYBWoEnZ9mMBAQZC81sxR5bH%2BSGZZNU%2F%2FhO

Speaker Bio: Dejan Deklich, Chief Technology Officer at Merced Systems
Dejan Deklich is Chief Technology Officer at Merced Systems. He has more than 15 years of experience in strategic evaluation and implementation of new technologies, research and development of new products and technologies for web scale problems, and leading technical teams to reach critical milestones.
Dejan joined Merced Systems from Attributor where he was responsible for engineering, operations and R&D. He was the driving force behind bringing Hadoop and BigData approaches to data processing to Attributor and developing a super scalable system that can handle tens of billions of documents. The system is now used by the largest publishing companies worldwide.
Prior to joining Attributor, Dejan was at Yahoo Research scaling and extending the advertising platform, and at IBM where he held various roles at IBM research in the U.S. and China.
Dejan holds various degrees in Physics and Computer Science from Universitaet Bremen and Santa Clara University.

Speaker Bio: Anant Chintamaneni, Director, Product Management at Merced Systems
Anant leads Analytics strategy and execution across Merced’s solutions. With more than ten years of experience, Anant has delivered market leading business analytic applications that enhance business execution across finance, sales, service and supply chain operations. Prior to Merced, Anant served in product management roles at venture-backed start-ups: Instill (now iTradeNetwork), an on-demand data and analytics provider & Closedloop (now Lawson), a corporate performance management solution provider.

About Merced Systems
Merced Systems is the leading provider of enterprise software solutions focused on Business Execution for Sales and Service organizations. Merced System’s performance management solutions help drive sales effectiveness, superior customer experience and operating efficiency across a range of vertical industries. Merced Systems' award-winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past eight years. Merced Systems is a privately held company headquartered in Silicon Valley and London and subsidiary offices in Singapore, Hong Kong, and Australia, with major customers in more than 20 countries worldwide. For more information on Merced Systems, please visit http://www.mercedsystems.com.

Media Contact
Joscelyn Zell
Goodman Communications, Inc.
(503) 260-1169
joscelyn(at)gcipr(dot)com

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