Chicago, IL (PRWEB) October 28, 2011
Gorilla, an award-winning ecommerce solutions provider and 2010 Magento Partner of the Year, has announced they will be hosting a Magento sponsored webinar on Wednesday November 2nd at 12:00PM EST: Strategies for Sustainably: Enhancing Profitability for the Holidays and Beyond. (Register here.) The webinar will cover common pitfalls that rob online stores of profitability, advice and best practices for keeping their Magento stores optimized for post-launch performance, design considerations for maximizing profitability, and an overview of an industry-first offering that delivers cost-effective, proactive support to Magento Enterprise, Professional and Community store owners.
The webinar will show participants how to:
- Create a roadmap for ongoing site enhancements and improvements
- Use real-time IT and site performance analytics to increase site optimization and sales
- Employ 24/7 system monitoring to tackle site problems before they happen
- Proactively prepare for Magento system upgrades
- Minimize the burden of in-house IT and Business User support
The webinar will also cover website design and user experience best practices for both brand-focused and transactional-focused sites, product detail pages and streamlining the checkout process. In addition, the webinar will provide a first look at Gorilla Enhanced Managed Support, or GEMS, an innovative proactive support offering geared to address on-going website needs and remove many of the IT headaches retailers and brand manufacturers experience while running their ecommerce channels.
GEMS, which is based on the industry standard ITSM framework, delivers 24/7/365 support for all Magento product offerings, regardless of which agency performed the initial site build and customizations. This provides not only the assurance to address minor site issues and bugs, but also the resources to plan for and schedule site customizations, enhancements and system upgrades. Through pre-defined, performance-based Service Level Agreements (SLAs), GEMS offers real-time system monitoring and alerts and a dedicated Customer Service Portal for both IT issues and frontline business user support. This removes the need for online retailers to dedicate in-house resources to maintain their Magento stores, in a cost-effective business model that extends the lifespan of Magento deployments. Follow this link for complete GEMS details and plan pricing.
About Gorilla: Since 1994, leading brands, retailers, manufacturers and wholesalers have turned to Gorilla to solve the toughest ecommerce challenges and innovate solutions that elevate businesses across channels. Inspiring design, impeccable development and unmatched experience are why Gorilla delivers a smarter species of ecommerce.
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