Vocalcom Announces Successful Certification With Avaya As Gold Dev-Connect Partner

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Avaya Leading Developer of calling Technology software expands its Dev-Connect ecosystem to Vocalcom, a world class leader of Proactive Customer Interaction

Vocalcom solutions are being used in more than 41 countries by over 650 000 agents

Vocalcom products are to be made available for distribution through the Avaya channel network

Today, at a meeting in New York City, Vocalcom, a world leader in contact center technology, announced to members of the media a successful conclusion of intensive testing of its dialer products with world leader Avaya. From this point forward, Vocalcom’s Hermes products are to be made available for distribution through the Avaya channel network, “We intend to immediately reach out to all Avaya distributors to make available the world class and Gartner Magic Quadrant recognized dialing features of Vocalcom,” stated Vocalcom’s EVP, and founder of Vocalcom’s North American Operations, George Seroukas.

Recently, Vocalcom announced a new relationship with its newest shareholder, Apax Partners. Apax is in itself a world leader in equity investment. EVP, and founder of Vocalcom’s North American Operations, George Seroukas, emphatically added, “We’ve carefully constructed our strategy through the years to assure that the public identifies our products as the finest in the world for contact centers. Now with the further investment of Apax and the special relationship with Avaya we intend to assure the market that the finest contact centers can now find available the Hermes.net products in combination with Avaya’s business communications solutions.”

Vocalcom is in the midst of introducing its unique Channel Partner Program, through our new Partner Program, Avaya Distributors and Value-Added Resellers will benefit – not only from an innovative omni-channel contact center platform and a highly reliable predictive dialer – but also from unique joint sales and marketing initiatives leading to outstanding new business opportunities.
Vocalcom is a leading provider of multi-channel contact center technologies.

Vocalcom has developed a complete solution portfolio enabling organizations to pro-actively interact with their customers by all available communications channels: phone, fax, email, internet, chat, SMS, video, VoIP and social networks.

Vocalcom solutions are being used in more than 41 countries by over 650 000 agents. These solutions have allowed customers to efficiently service their clients by using advanced feature, rich functionality and superior stability. Vocalcom has caught the attention of industry analysts, which have awarded Vocalcom “Product of the Year” for 8 consecutive years. In 2011, Vocalcom received the innovation award for its new IP multi-channel platform from TMC.

To read more about Vocalcom, visit their website at http://www.vocalcom.com. As an Avaya distributor, please email: partner(at)vocalcom(dot)com

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