The data they provided paints a clear picture of why organizations chose to deploy advanced scheduling and also provides an excellent roadmap for service organizations to follow as they strive to deliver world-class service to their customers.
Saratoga Springs, NY (PRWEB) October 31, 2011
Jolt Consulting Group, a provider of transformational business and technology services for the customer service industry, announced the availability of its final report on the use and benefits associated with advanced scheduling software. In September 2011, Jolt Consulting Group commissioned a survey on the use and benefits of advanced scheduling software and received input from 118 service organizations. The survey explored why organizations use advanced scheduling software and the benefits they derive from its use.
The completed survey, now available for purchase from the Jolt Consulting Group website, outlines three compelling findings that will help organizations contemplating an investment or those organizations looking to improve an existing deployment. The three key findings discussed in the report include:
1. A profile of world-class use of advanced scheduling software can be defined.
2. Too many organizations rely on soft-ROI criteria when developing their business case.
3. The business goals of organizations often change from their original business case once an advanced scheduling solution has been deployed.
To purchase a copy of the downloadable report, please click on the following link: Use and Benefits of Advanced Scheduling Software Survey – 2011
“We would like to thank the dozens of organizations that participated in the survey,” stated Jeff Oskin, President of Jolt Consulting Group. “The data they provided paints a clear picture of why organizations chose to deploy advanced scheduling and also provides an excellent roadmap for service organizations to follow as they strive to deliver world-class service to their customers.”
About Jolt Consulting Group
Jolt Consulting Group is a provider of transformational business and technology services for the customer service industry. Jolt Consulting Group enables customer service organizations, as well as providers to the customer service industry, to operate more efficiently, accelerate their growth, and have a deeper understanding of their customers. The result is the ability of our clients to achieve their strategic visions and realize greater levels of profitability and financial performance. Jolt Consulting Group possesses more than 20 years of practical experience running service organizations as well as leading technology companies targeting the service industry. Jolt Consulting Group is headquartered in Saratoga Springs, NY. For more information visit our website, our blog or subscribe to our newsletter.