CRMXchange Presents Virtual Summit on Contact Center as a Hosted Solution

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Cyber M@rketing Services (CRMXchange) announced it will host the 2011 Genesys Virtual Summit called The Shift to Contact Center Hosted Solutions.

Genesys Virtual Summit

2011 Virtual Summit

“More and more companies are looking to transform their customer service leveraging hosted solutions. Our virtual event will allow people to receive a wealth of information on this topic without leaving their offices.”

Cyber M@rketing Services (CRMXchange) announced it will host the 2011 Genesys Virtual Summit called The Shift to Contact Center Hosted Solutions. The Summit, delivered in conjunction with Alcatel-Lucent, will focus on the shift to hosted solutions by contact centers and the critical issues that need to be addressed in order to realize the strong benefits of such a transition.

The Genesys Virtual Summit is an ideal event for any business re-evaluating customer service and contact center capital budgets, or with a need to rapidly expand and contract for peak seasons and traffic. It will explore how contact centers benefit from hosted solutions through:

•lower risk of deploying new technologies and applications;
•effectively managing peak or seasonal demands by scaling up rapidly and paying only for what you use; and
•protecting investments by integrating with existing environments.

With 10 live real-time sessions, contact center professionals can attend sessions together or participate in different session tracks, as well as chat with both presenters and peers through a networking forum specially designed for registered members. All sessions will be recorded and available 14 days after the event. Attendees can visit the Genesys Partner Exhibit Hall and get product demos, download product videos, and obtain product information, press releases, and white papers.

Keynote speaker, Christina James, Director of Solutions Marketing, Alcatel-Lucent, will discuss five key shifts impacting how customers, employers and employees engage. Covering a broad terrain of business-applicable social and economic issues, James will explore emerging challenges, cloud-based environments, and how virtual environments fundamentally change the means of socialization.

Additional sessions include:

  •     Driving Customer Engagement through Conversations
  •     Migrate Don’t Throw Away – Hybrid is the Answer
  •     Benefits of the Cloud? Better yet: five real case studies of enterprise account successes
  •     Investing Your Brand Through Hosted Solutions
  •     Keeping Assets Safe in the Contact Center
  •     Leveraging On Demand to Fast-track Social Engagement

According to West Gass, Director of Channel Marketing, Alcatel-Lucent Enterprise, “More and more companies are looking to transform their customer service leveraging hosted solutions. With our partners AT&T, CenturyLink, EchoPass, HP, Verizon, West Interactive and Working Solutions, we want to provide the most comprehensive learning experience to contact center professionals regarding the shift to hosted solutions. Our virtual event will allow people to receive a wealth of information on this topic without leaving their offices.”

Sheri Greenhaus, Managing Partner of CRMXchange, states “This event reflects our ongoing relationship with Genesys. CRMXchange specializes in the virtual conference model and we are excited to host this important event.”

The Genesys Hosted Solution suite enables best-in-class customer service for businesses of all sizes. It’s an open, scalable platform that delivers routing efficiencies via the sophisticated Genesys routing engine. The full Genesys software suite, including both self-service IVR and agent-assisted services, can be deployed in a hosted environment as a “pay as you go” or “on demand” model via the Genesys network of expert hosted solutions partners. CRMXchange is the premiere destination for information on relationship management solutions, including: customer interaction best practices, CRM programs, training, and other valuable industry resources. For more information on this event, http://www.thevirtualsummit.com/ or contact Sheri Greenhaus (201) 505-1743.

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