This service is one that I am very proud of. While it doesn't directly benefit us, it succeeds in benefiting our clients and alludes to their customer service satisfaction.
Maplewood, NJ (PRWEB) November 02, 2011
Moving companies around America are striving to perfect their strategies, and generate positive reviews by their customers. Harrington Moving & Storage has recently devised a new strategy offering their customers individualized moving services. Since its implementation, the service has been proven to yield a very high customer satisfaction rate.
Harrington added 'Individualized Planning' to their service options. The Individualized Planning service is described to customize service plans for customers based on their individual moving and storage needs. Harrington hired a team of 'Planning Coordinators' and trained them extensively. The planning coordinators were trained to create different service packages for different scenarios. The coordinators learned how to intertwine Harrington's various services, while simultaneously factoring in the customers' preferences, budget, and status.
Upon submitting a quote on the Harrington website, customers' are contacted by a Harrington Planning Coordinator. After speaking with the client, and learning about him/her as an individual, the planning coordinator devises three or more different service packages. The client than has options to choose from, and feels as if they had a substantial say in the process.
"My customized planner was beyond helpful. I told her how I have a full time job, and three kids, and she added packing/unpacking services to my plan. When I told her how I had a Pool Table and Antiques, she assigned specialty movers, experienced in pool table moving, for my move. Throughout my moving process, I worked with my planning coordinator. Her detailed moving schedule consisted of exact timing, services, and pricing. The movers followed her schedule very carefully, and I experienced the perfect move." said Harrington customer Laura Knolles.
Harrington is always thinking of new ways to better their services, and perfect their strategies. They pride themselves on their quality service, and professional conduct. "This service is one that I am very proud of. While it doesn't directly benefit us, it succeeds in benefiting our clients and alludes to their customer service satisfaction. Our main goal at Harrington, is making our customers happy. This new service does just that, and I could not be more proud." said Harrington President Jeff Harrington.
Harrington monitored their customer satisfaction rates by providing each customer with a short questionnaire regarding their Harrington experience. Hundreds of customers have used the service since its launching, and 89% of them reported to have been more than satisfied. Harrington also checked their satisfaction rates via their various social media platforms. Platforms such as Yelp, Facebook, Twitter, and Yahoo had positive reports regarding Harrington and their customer service. Granting Harrington with an extraordinarily high customer satisfaction rate.
About Harrington Moving & Storage
Harrington Moving & Storage has been leaders in the moving business since 1996. Harrington Moving & Storage offers high quality moving and storage services of all types. It is the only moving company in its region to initiate monthly charitable services. Its benevolent services have helped various organizations, schools, and even individual community members tremendously. Many non profit organizations have reviewed Harrington as as 'irreplaceable assets to our community' and 'the moving company with the biggest heart'. Harrington strives to be more than just a moving and storage company; rather, it yearns to be active members of its community. For more news on Harrington Moving & Storage, and all their charity projects, please visit the Harrington News Portal.