TMone Announces New Senior Leadership Team Members Enhances Service Delivery

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BPO veteran Jonny Lympus to serve as TMone Vice President of Contact Center Operations. Seasoned senior executive Dave Stearns signs on as Vice President of Business Development. TMone moves to further augment its executive team.

TMone Logo Blue and Orange on Brick Building in Spearfish South Dakota American Flag in front of building

TMone Facility in Spearfish, South Dakota

Both are very likeable individuals and both very passionate about the greater good of the TMone team, our respective communities, and our clients.

TMone, a leading U.S. Business Process Outsourcing (BPO) firm specializing in customer relationship management (CRM) and customer service selling (CCS) including business to business (B2B) interactions has added additional strength and experience to the senior executive team through the promotion of BPO veteran Jonny Lympus, to Vice President of Contact Center Operations and the appointment of seasoned senior executive David Stearns, to Vice President of Business Development.

As the Vice President of Contact Center Operations, Lympus will assume responsibility for all day to day contact center operations and service delivery. Prior to his new role, Lympus served in a variety of BPO positions of increasing responsibility in client services and operations for companies such as Focus Services, Inc. and APAC Customer Services, Inc. including most recently serving as Director of Operations at TMone. Lympus holds a BA from the University of Northern Iowa and holds numerous certifications in the outsourcing industry.

As the Vice President of Business Development, Stearns will lead sales and marketing efforts for TMone’s new Spearfish, South Dakota contact center. Stearns holds a BS/BA from the University of North Dakota and a Public Accounting Certificate in the State of Minnesota. Prior to TMone, Stearns was the Chief Executive Officer for more than 10 years with a multi-state forestry company in the Pacific Northwest. Prior to entering the forestry industry, Stearns was involved with the agricultural sector; as the Chief Financial Officer for an international hybrid-seed agriculture company and as the Chief Executive Officer of a national potted-flower company.

“We are proud to be able to bring these top leaders to our Senior Leadership Team at TMone,” said Anthony Marlowe, TMone President. “Jonny Lympus and Dave Stearns are talented team members and represent a wealth of experience critical to providing first rate BPO support to our clients. Lympus’ proven ability with TMone to deliver bottom up results on all client key performance indicators, recruit, staff, train, retain talent, on a multi-site basis makes him a perfect fit to enhance our Seniors Operations Leadership team. Dave, leading us into new industries, is on these guys who can join in any Boardroom level conversation, in any industry and know what he is talking about. Both are very likeable individuals and both very passionate about the greater good of the TMone team, our respective communities, and our clients,” added Marlowe.

The two new Vice President announcements come at a time of continued growth for TMone with the addition and promotion of multiple talented team members to key senior management positions throughout the organization. Notable promotions include, Mike Gray promoted to Associate Director of Reporting and Analysis, and Jared Bazzell promoted to Associate Director of Executive Sales and Marketing Support. Other recent additions to the TMone senior leadership team include new Spearfish, SD management joining the team in coordination with the launch of TMone’s new contact center in The Black Hills. New Spearfish leaders include John Deverman Center Director of TMone Spearfish, Catrina Rodgers Associate Director of Client Services, and Jerry Krambeck Associate Director of Facilities and Security.

In the past year, TMone has grown its infrastructure to more than 1,500 BPO call center seats throughout North America. In September 2011, TMone launched contact operations in Spearfish, South Dakota. TMone’s Spearfish contact center adds 534 seats to TMone’s portfolio. “One of the most exciting parts about growing TMone’s operation is having the opportunity to bring new and talented people into our organization,” said Jason Hall, TMone Chief Executive Officer. “The breadth of experience and new ideas will challenge our existing organization strategically and the ultimate winners are our clients as we continue to top grade Service Delivery,” added Hall.

About TMone (Video)
TMone (pronounced T-M-one) is a leading front and back office Business Process Outsourcing (BPO) company specializing in customer relationship management (CRM) and customer service selling (CSS). When it comes to business-to-business and business-to-consumer customer interactions, TMone is unsurpassed in its ability to provide best in class results in performance, cost, quality, and client satisfaction. This approach has made it one of Inc. Magazine’s Fastest Growing Private Companies five years in a row. With more than 1,500 call center seats throughout North America, TMone has the ability to meet any customer’s specific needs. TMone is committed to delivering the same excellent client experience, service and sales results as it provided to the very first client nearly a decade ago. To find out more, please visit http://www.TMone.com.

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Ethan Davis
TMone
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