Blue Bell, PA (PRWEB) November 03, 2011
"We’ve previously done four management software conversions over the years and the conversion to Self Storage Manager has been quite easy, especially with the resources of E-SoftSys always available to us whenever needed.” said John R. Wolff, Vice President/CIO of LAACO, Ltd., the owner/operator of Storage West Self Storage. “Whenever we did encounter issues during the conversion process, the E-SoftSys team jumped in, and took ownership – whether it was an issue with their software or even an interface to a third-party software/service, and came up with a resolution quickly. Their dedicated team approach, with access to their top executives at all times, along with their 24x7 customer support, sets E-SoftSys apart from all of the other software providers we have previously used or looked at. Furthermore, their e-CRM application is the best we have seen for the self storage industry and E-SoftSys has been willing and able to add additional functionality to it based on our feedback, which is extremely helpful. E-SoftSys also interfaced their e-CRM application to our Cisco phone system which serves our Call Center and all sites such that these tools work smoothly together. They’ve also customized the look and feel of our online reservation and payment functions to meet our specific requirements.”
Kat Shenoy, President and CEO of E-SoftSys, said, “We are delighted to have another Top Operator like Storage West Self Storage switch to Self Storage Manager and join our rapidly expanding client base. Storage West’s choice to implement Self Storage Manager at all 45 of their sites is a testimony to the quality of our product lines, as well as our customer service, which is something we really focus on. We listen to our clients and do everything we can to meet their requirements and make our software work the way they operate their business. E-SoftSys continues to gain market share in North America, and is firmly positioned to become the leading supplier of software and services for the self storage industry, in part because of successful conversions like Storage West Self Storage. We look forward to doing more and more conversions over the coming months and years with Storage West as they grow.
E-SoftSys, a Microsoft Gold Certified Partner and ISO 9001:2008 Certified Company, is the Technology Leader and Total Solutions Provider for the self-storage industry, with products and services that include:
- Self Storage Manager-- Comprehensive management software for single and multi- facility operators – Windows-based Standard Edition or Web-based Enterprise Edition.
- e-CRM -- The most advanced Customer Relationship Management (CRM) add-on module in the self storage industry, designed specifically for multi-facility operators, with interfaces to leading phone systems, call center systems, etc.
- Add-on Modules -- INSOMNIAC Kiosk Interface, Online Payments, Reservations & Rentals, QlikView Business Intelligence and Analytics Interface, iPad/Tablet-based Site Audit and Walk Through Application, and more.
- 24x7 Customer Support-- The only 24x7 customer support in the self storage industry, with a Dedicated Team and Project Manager assigned for large operator implementations, as well as annual upgrades to software programs.
Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East, and Asia-Pacific. For more information, please contact E-SoftSys at 800-469-1740 Ext. 1, Email us: sales(at)selfstoragemanager(dot)com, or visit http://www.selfstoragemanager.com.
About Storage West Self Storage
Storage West Self Storage owns and operates 45 self storage sites in Arizona, California, and Nevada and their company motto is “It’s Best in the West.” LAACO, Ltd. has been doing business as Storage West Self Storage in the self storage industry for over 33 years, with company roots dating back to 1880 in Los Angeles, CA. For more information, contact Storage West Self Storage at 213-622-1254 or see their web site at: http://www.storagewest.com.