From day one Customer has been the center of ProcessMAP’s course, and this has entailed not just addressing their core needs, but also working with them as peers, understanding their uniqueness, and being part of their continous improvement process.
Ft. Lauderdale, FL (PRWEB) November 11, 2011
ProcessMAP Corporation (ProcessMAP), the leading software provider in Environment, Health & Safety (EHS) and Sustainability information management announced today that it is opening a state-of-the-art Customer Pavilion in Florida. Committed to foster collaboration with Customers, ProcessMAP is one of the few software organizations to have a dedicated customer engagement facility.
With the theme of the facility “Collaborate. Educate. Innovate.”, the Customer Pavilion will be a place for the Customers to collaborate with ProcessMAP on new EHS software product designs, increase their knowledge of the platform and participate in hands-on blueprinting and implementation processes. The Pavilion team consists of highly trained professionals – software architects, subject matter experts, implementation and support specialists with EHS and Sustainability background – who will be assisting the customers at every level of their interaction with ProcessMAP platform. The Customer Pavilion is equipped with state-of-the-art facilities including latest interactive video conferencing and virtual collaboration technologies to allow learning and engage remote teams.
The key areas in which the customers will benefit from Pavilion are:
- Collaborate: Discovery and brainstorming sessions to analyze the clients’ EHS processes and devise the best strategies for implementation, software configuration and system upgrades
- Educate: Hands-on scheduled and customized learning sessions to meet the Customer’s needs
- Innovate: Involving customers in evaluating new products, enhancements to existing products, and new technologies to address emerging industry trends
“Launching a Customer Pavilion was a natural choice for us”, said Dave Rath, CEO of ProcessMAP, “From day one Customer has been the center of ProcessMAP’s course, and this has entailed not just addressing their core needs, but also working with them as peers, understanding their uniqueness, and being part of their continuous improvement process. A ‘cookie cut’ approach to customers has never been and will never be our approach and that’s what makes ProcessMAP unique.”
About ProcessMAP Corporation
ProcessMAP is the world’s leading provider of next generation Software-as-a-Service (SaaS) platform to help organizations become more efficient and intelligent in three key areas: Environmental, Health, Safety (EHS) Management; Sustainability & Carbon Management; and Compliance and Learning Management. ProcessMAP is headquartered in Ft. Lauderdale, Florida, USA with offices located globally. For more information, please visit http://www.processmap.com.