New York, NY (PRWEB) November 09, 2011
Messagemind, Inc. a global provider of enterprise class intelligent software that enhances organizational and individual performance announced today the launch of Shared Mailbox Analyzer - a new product developed for mid to large size enterprises and government agencies that provide customer service via “email”.
Shared Mailbox Analyzer, is intelligent software that allows customer service departments to continue working within their familiar MS Outlook / Exchange environment while increasing their productivity and enhancing customer satisfaction.
“As dependency on email for customer service has been increasing, a number of our enterprise and government clients have been working with us to build a solution for shared mailboxes and customer service operations. Leveraging our patented and market leading products including email Dynamic Prioritization™, individual & group learning, as well as knowledge mining of enterprise communications, we have developed our Shared Mailbox Analyzer. We are pleased to report that our implementations are underway with some of the best global customer service organizations,” says Manish Sood, CEO, at Messagemind.
These organizations configure multiple mailboxes for capturing different types of service requests (example: send customer service (or sales inquiries) requests to firstname.lastname@example.org). A team of in-house or outsourced representatives are then required to access one or more of these mailboxes from within their individual MS Outlook inbox.
“Our clients were finding it difficult to increase their own productivity as well as measure how well they were meeting their customer’s needs. These organizations face difficulty in measuring how productively they are meeting customer needs. While voice-based call center reporting technology is mature, we see customer service via “email” as a big technology gap and therefore a great market opportunity,” says Sood.
With Shared Mailbox Analyzer, Messagemind is helping organizations take the real-time pulse of the quality of their customer service from both domestic and outsourced service centers. By analyzing customer communications for revenue opportunities, satisfaction levels and mapping customer relationships and expertise, and then sharing these insights with sales, marketing & product development functions, customer service functions are being transformed from a cost center to a revenue center.
For additional information on Shared Mailbox Analyzer visit us at Messagemind.com/products/shared_mailbox_analyzer.html
Messagemind Inc., a New York City based software company, enhances organizational and individual performance through smart software that learns priorities and mines intelligence from enterprise communications. It’s main products include: C-MAIL: Dynamic Prioritization™ of email & workflow management, OPEN: Customer relationship mapping and expertise location, SHARED MAILBOX ANALYZER: Workflow, analytics and reporting for enhancing customer service delivered via “email”, AVATAR/PRISM: Performance analytics and reporting on enterprise communications. All products are configurable to meet EU and other country-specific privacy policies. Messagemind, working with select partners, offers a global reach for implementation, support and management consulting services. Clients include global enterprises from a broad range of industries including financial, pharmaceutical, consumer product manufacturing, aerospace and others, that are monetizing information overload (from email, address books, calendars, IM, voice/PBX, SharePoint collaborative activity, documents, external social networks) and enabling them to make better decisions.