Atlanta, GA (PRWEB) November 10, 2011
ZCorum announced today that they would be making their mobile app TechVizion available to cable MSOs that have their own Operational Support System (OSS) for cable modem diagnostics. Until now, TechVizion has only been available in conjunction with TruVizion, the company’s web-based software that provides diagnostics and reporting for cable modems, CMTS and VoIP devices.
"Most MSOs already have an investment in OSS, but have been struggling with a way to leverage mobile computing,” said Scott Helms, ZCorum’s Vice President of Technology. “MSOs are in need of a convenient and cost-effective mobile diagnostics solution for their technicians in the field, but it can be very costly to hire their own development team. TechVizion solves this problem.”
“By using mobile technology, MSOs can not only cut costs on proprietary test gear like meters or DOCSIS analyzers, which can easily cost $5,000 or more, but they can supply field technicians with the information needed to pinpoint problems faster,” said Helms. “With TechVizion, a technician can access current and historical data from any customer modem from any location, including RF stats, flaps, codeword errors, and bandwidth used. With a single touch the technician can even compare readings from the five closest modems and identify obvious trends, making troubleshooting much quicker and easier.”
“Our team is excited about the opportunity to work with cable MSOs who have made significant investments in their OSS, but don’t have a convenient way to give their technicians modem diagnostics in a mobile format,” said Arthur Skinner, Vice President of Business Development & Sales at ZCorum. “The ability to have in-depth, current and historical data about the customer’s modem while in the field can greatly reduce the amount of time technicians spend on installations and repair calls.” Skinner said TechVizion is compatible with Android phones and tablets, as well as iPhones and iPads.
Cable providers interested in TechVizion or TruVizion can contact ZCorum at 1-800-909-9441. Skinner and Helms will also be demonstrating both TruVizion and TechVizion next week in Booth # 1801 at the SCTE Cable-Tec Expo ’11 in Atlanta.
ZCorum provides broadband Internet and communication solutions to telcos, cable companies, utilities, and municipalities, assisting in all facets of broadband implementation, integration, engineering and consulting, network monitoring and diagnostics. ZCorum also offers wholesale, private-labeled Internet services, including data and VoIP provisioning, email, Web hosting, and 24x7 support for end-users, enabling service providers to compete effectively in their local rural and suburban markets. ZCorum is headquartered in Alpharetta, GA. For more information, please visit http://www.ZCorum.com.
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