Springfield, VA (PRWEB) November 11, 2011
-- LiveWebAssist provides fully mobile, device-agnostic and secure CRM chat --
Springfield, VA - November 11, 2011- IceWarp, the global messaging and collaborations solutions provider, announced the availability of LiveWebAssist, a powerful Customer Relationship Management product that allows companies to better monetize website traffic by interacting live with website visitors, from any location, through any device – desktop, laptop, smartphone or tablet. Based on the proven IceWarp engine, it can support organizations of all sizes: from a single-man operation to a global enterprise. The offering is a SaaS-based customer chat support system with multilingual interface and automated translation powered by commercial version of Google Translate API v2.
“LiveWebAssist fills an unclaimed niche in the extremely competitive CRM market because it’s the only solution out there that can provide truly mobile customer interaction chat with enterprise-grade security, analytics and archiving capabilities,” notes Ladislav Goc, IceWarp president. “It is a highly scalable cloud-based solution that fits the needs of both small companies and global enterprises, helping them to get new and retain existing customers.”
LiveWebAssist benefits include:
o Based on XMPP standard (Jabber), the solution makes it possible to interact with web site visitors from any Jabber compatible client, making customer support fully mobile and device agnostic: LiveWebAssist can be accessed from iPhone, iPad, an array of Android phones and tablets, Nokia (Symbian), Blackberry, Windows Mobile, as well as Windows, Linux or Apple desktop computers
o Multi-lingual interface that supports both live interpretation by customer service representatives and automated translation
o Business-class encryption, visitors analytics and archiving with robust reporting capabilities
LiveWebAssist was developed in a technology partnership with Expert4Me, innovative software development company specializing in high-end, science-intensive projects for global enterprises. Two companies have joined forces to roll out a new type of hybrid applications that would combine Customer Relationship Management (CRM) and UCC features in one multilingual hosted platform.
“Alliance with IceWarp is a great opportunity for our organization, because it allows us to expand our development efforts to a new field,” says Jirka Plachy, RNDr, CTO of Expert4Me. “The IceWarp engine’s potential is far from being fully realized and can spawn a variety of unique applications. Plus, we are thrilled to be working with a truly global organization.”
According to Mr. Goc, alliance with Expert4Me is the latest example of IceWarp’s strategy of building ties with innovative development teams worldwide.
“IceWarp has recently forged very promising alliances with such organizations as Stratos Global, WhereToLive and others,” notes Mr. Goc.
"LiveWebAssist is a unique marketing tool which allows you to setup multi-lingual web chat in just a few minutes,” says Vineeta Darnis, Managing Director, DARNIS Informatique. “We particularly appreciated the real-time monitoring by the supervisors and the easy transfer of an on-going chat session between the operators. The statistics collection is an added bonus."
Already recognized as a leading email solutions provider and a viable Microsoft Exchange alternative, IceWarp (formerly Merak Mail Server) is deployed in more than 20,000 organizations and supports over 50 million users worldwide. The company disrupts the messaging category by delivering all email, mobile synchronization, SMS, chat, voice and video capabilities in one integrated, extremely secure and easy-to-deploy solution. Its customers include such market leaders as Marriott International, Inc., Verizon Communications, Inc., Russian Space Agency, as well as small to midsized firms.
For more information, please visit IceWarp (http://www.icewarp.com) on Twitter and Facebook.
IceWarp is an emerging provider of comprehensive messaging solutions for every business class, size and niche. Building upon a decade of enterprise e-mail platforms experience, IceWarp offers organizations an all-in-one highly secure solution that enables their mobile workforce to communicate through any platform, be it e-mail, mobile synchronization, chat, SMS, voice or video. The highly scalable product can easily be used by organizations of all sizes, from SMBs to large corporations, delivering ease of deployment, exceptional reliability and scalability. IceWarp’s solutions are available in over 40 countries through a comprehensive network of distributors.
Expert4Me is an innovative software development company that specializes in high-end, science-intensive projects for global enterprises. The company primarily focuses on the next generation of Unified Communications and Collaboration Solutions, multilingual CRM products and trans-border sales systems.
Export4Me deliverables are infrastructure agnostic and support payment processing and data storage systems form major vendors, such as Microsoft and Oracle.Expert4Me is guided by PhD-level systems architects and developers who thrive on unconventional global projects of high complexity. To learn more, visit http://www.expert4me.com