Satrix Solutions worked diligently to design and implement our customer satisfaction survey so we could gain a better understanding of member and visitor preferences.
Scottsdale, AZ (PRWEB) November 15, 2011
Satrix Solutions, provider of customer feedback programs, today announced that they have completed a customer satisfaction survey for the Children’s Museum of Phoenix to gather insight into visitor and member sentiment. The online customer satisfaction survey and analysis conducted by Satrix Solutions secured feedback from more than 1,700 visitors and found that an impressive 97% of respondents were either satisfied or very satisfied with their overall experience at the Museum.
“We are passionate about helping organizations in our community. As a father with a young son who enjoys the Museum, I’m proud that my firm, Satrix Solutions, was able to assist the Children’s Museum of Phoenix as they seek opportunities to strengthen relationships with their visitors and maximize the value of their membership program,” said Evan Klein, Satrix Solutions Founder and President. “Our customer satisfaction survey captured candid, honest and detailed feedback that will prove valuable as the Children’s Museum of Phoenix works towards achieving total visitor satisfaction.”
“As a non-profit organization we rely heavily on our volunteers in order to better serve museum visitors,” said Marion Wiener, Director of Marketing & Communications at the Children’s Museum of Phoenix. “Satrix Solutions worked diligently to design and implement our customer satisfaction survey so we could gain a better understanding of member and visitor preferences. We are extremely grateful to Evan and his team for donating their services as the insight they collected and the recommendations they provided will help us improve the overall experience for our visitors now and into the future.”
Satrix Solutions, a certified Net Promoter® Loyalty Partner, also determined that the Children’s Museum of Phoenix Net Promoter Score (NPS) places them in the ranks of NPS leaders Apple, Amazon and Costco. “At +73, the Net Promoter Score for the Children’s Museum of Phoenix is quite impressive,” continued Klein. “This score reflects their ongoing efforts to improve the visitor experience and we commend them on their commitment to service excellence.”
About the Children’s Museum of Phoenix
The Children’s Museum of Phoenix is located in the historic Monroe School Building at 215 N. 7th Street in downtown Phoenix. The Museum opened to the public on June 14, 2008 and offers 35,000 square feet of hands-on, fun and educational activities for children ages birth to 10. The mission of the Museum is to engage the minds, muscles and imaginations of children and the grown-ups who care about them. The Museum is open Tuesdays through Sundays, 9am to 4pm. Admission is $11 per person, and children under the age of 1 are free. To learn more visit http://www.childrensmuseumofphoenix.org
About Satrix Solutions
Satrix Solutions was founded with a singular goal – help businesses maximize potential and opportunity. Organizations rely on the company’s formal customer feedback programs to gather valuable insights from existing, former and potential customers. The analysis and recommendations delivered by Satrix Solutions serves as a blueprint for driving operational improvements to enhance the customer experience. By leveraging a proven approach to capturing and responding to the needs of the market, their clients are able to improve customer retention, maximize share-of-wallet and increase sales close rates. Satrix Solutions is a certified Net Promoter® Loyalty Partner and is the exclusive strategic advisor on customer feedback programs for The Society of Digital Agencies. The company serves small to mid-size businesses in a variety of industries, each focused on realizing the financial benefits of creating a differentiated service experience. To learn more visit http://www.satrixsolutions.com
®Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.