Clearwater, FL (PRWEB) November 11, 2011
Four AmeriLife employees were recently promoted to new leadership assignments in the Customer Care / Quality Assurance Department of the nation’s largest senior-focused insurance agency.
Ed Rao - with AmeriLife since 1998 and whose experience and expertise in AmeriLife’s American Insurance Administrators led to his assignment as Manager of the Customer Care Policy Owner Services Unit - will handle policies in force for more than 30 days and address customer correspondence.
Jessica Gillespie was promoted to the position of Customer Care Center / Quality Assurance Supervisor, where she will oversee quality, working with the team’s most experienced representatives.
Lena Costigan was named as Customer Care Center / Quality Assurance’s Analyst, where she will continue as a trainer for new team representatives, monitoring and mentoring, providing guidance and tutorial training. Both Ms. Gillespie and Ms. Costigan worked to develop a formalized step-approach for a novel customer care training program.
Brenda Jornet, an Executive Assistant in AmeriLife’s Information Technology Department, was promoted to Customer Care Center Supervisor. With a professional background that includes Call Center Management and varied insurance industry experience, Ms. Jornet’s familiarity with AmeriLife’s corporate structure will elevate the Call Center’s professionalism and efficiency.
AmeriLife Group, LLC, together with its subsidiaries, is the largest privately owned annuity, life and health senior-focused insurance agency in the United States. AmeriLife also operates a network of Medicare-preferred provider organizations. The company, founded in 1971, is based in Clearwater.
For additional information about AmeriLife, please contact Corporate Communications Director Wayne Shelor at 727-726-0726, extension 2710.