Delta Janitorial Systems, Inc. Announces a New Expanded Quality Management Program

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S.M.A.R.T. quality management requires five important things: being Systemized, Managed, Accountable, Responsive, and Technological. Delta’s highly-trained commercial cleaning professionals undergo rigorous selection and training in order to first make sure that they support Delta’s proven cleaning system. Systemized cleaning minimizes the variation in output and quality of cleaning services and leads to higher efficiency.

Delta Janitorial Systems can be described in one word: S.M.A.R.T. Their new and improved quality management program is bar none one of the highest quality in the janitorial industry.

Delta Janitorial Systems can be described in one word: S.M.A.R.T. Their new and improved quality management program is bar none one of the highest quality in the janitorial industry.

S.M.A.R.T. quality management requires five important things: being Systemized, Managed, Accountable, Responsive, and Technological. Delta’s highly-trained commercial cleaning professionals undergo rigorous selection and training in order to first make sure that they support Delta’s proven cleaning system. Systemized cleaning minimizes the variation in output and quality of cleaning services and leads to higher efficiency.

Delta also offers a trained management team who believe in the abilities of their workers and who render suggestions for improvements if other key elements of the S.M.A.R.T. system are not being met.

Accountability is also a highly-prized commodity at Delta. They are willing to be held accountable for the quality of their work whether it is exceedingly good, or atrociously bad. When mistakes are made, Delta employees step back to see where the system went wrong in order to correct the mistake. This ensures that the quality of their product is of the highest standard.

No one particularly enjoys talking to machines which is why Delta holds responsiveness as one of its top priorities. During regular business hours, customers can expect to have their calls answered by a live person on the other end. Because different clients have different requests and time schedules, Delta must be responsive to a number of different client needs.

Delta places a strong emphasis on remaining at the top of the technological market. Delta understands that the health of their clients rests hand in hand with the level of their cleaning technology. This has been extended to using superior filtration and dust control techniques such as allergen-reducing micro-filter vacuum bags and citrus-based natural cleaning agents which leave behind a germ-reduced and less toxic working environment.

In order to ensure the best quality of service to their clients, prospective cleaning staff members undergo an extensive screening as part of Delta’s selection process. Prospective staff members are required to pay for their own background checks (non-refundable). The next step in the process is the written evaluation. After that has been completed and reviewed, the selected applicants must provide three letters of recommendation from previous employers who can provide background knowledge of their work ethic. When these have been received, the applicants move onto a four hour home study course where they listen to several recorded tapes outlining Delta’s mission and values. Following that, Delta instructs all potential candidates to supply their own tools by buying their own cleaning equipment. The company has found that when cleaning crews have to pay for their own equipment, they are more likely to take care of it and use it in the proper manner. Only after all of these steps are completed successfully is the individual considered eligible to take part in the hands-on evaluation which is the final step in the selection process.

When a company hires Delta they can be assured that they are doing the right thing. The S.M.A.R.T. thing. Delta’s proven quality management system will enthrall even the most discerning consumer, and Delta will not disappoint.

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Tracy McDaniel
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