TP-LINK Support Force to Provide Real-Time Proactive Online Customer Service

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Support Force to monitor Internet in real-time and provide proactive assistance to questions on TP-LINK products

TP-LINK, a leading global provider of networking products, today announced the creation of a rapid response technical support team named “TP-LINK Support Force”. Support Force will monitor the Internet in real-time and provide proactive assistance to questions on TP-LINK products.

What separates TP-LINK Support Force from a traditional customer service group is the continuous monitoring of third-party websites, forums, reviews and other media. When questions arise regarding TP-LINK products, Support Force will attempt to assist the user to resolve the situation satisfactorily.

“In this day and age, customer service needs to be much more proactive rather than reactive,” says Howard He, Technical Engineer and a member of the TP-LINK Support Force. “When it comes to networking products, users cannot afford to experience downtime. We want to make sure that any questions users have across the Internet are being monitored and responded to.

In addition to the establishment and launch of the TP-LINK Support Force, the company recently announced an extension in the length of its warranties for their main SOHO and SMB products. The focus on support coincides with the accelerating presence of TP-LINK products in traditional and online retailers.

TP-LINK products are available at Fry’s Electronics, Micro Center, B&H and Data Vision. You can also find them online at Newegg.com, Amazon.com, Tigerdirect.com, Walmart.com and Buy.com. For more details, please visit us at http://www.tp-link.com/us/where-to-buy/?categoryid=902.

About TP-LINK

TP-LINK is a global provider of networking products and the world’s No. 1 market share leader in WLAN and Broadband CPE devices, with products available in over 120 countries to tens of millions of customers. Committed to intensive R&D, efficient production and strict quality management, TP-LINK continues to provide award-winning networking products in wireless routers, network adapters, access points, ADSL modem routers, 3G routers, Powerline adapters, switches, IP cameras, print servers and media converters to global end users. Visit us at http://www.tp-link.com/en/.

Media Contact: edward(at)firecrackerpr(dot)com, 1-888-417-4687 ext. 1, http://www.firecrackerpr.com.

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Edward Yang
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