Koray Parmaks of Telax Hosted Call Center to Speak at 3rd Call Center Summit for Financial Services

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Session to explore the value of contact center analytics beyond traditional queues

Telax Hosted Call Center is pleased to announce that Koray Parmaks has been selected to speak at the 3rd edition of the Call Center Summit for Financial Services. Parmaks will join a group of international speakers who will collaborate with attendees looking to increase the value of contact centers to their organizations.

As the Director of Client Services at Telax Hosted Call Center, Koray Parmaks is a specialist in the contact center field, having designed and implemented innovative contact center technology projects for over twelve years. His session, entitled Export the Contact Center up the Value Chain: Managing Beyond Traditional Queues, will take place Tuesday, November 15th at the Hyatt Regency Dallas, Dallas, Texas. For more information about the event visit http://bit.ly/sFYJK9.

As the adoption of cloud computing expands, the marketplace is re-thinking the traditional approach of in-sourcing contact center technology and tech support. Telax is uniquely positioned to fill this evolving need and will be hosting a series of webinars on this trend. Please contact roba(at)telax(dot)com for more information or to register.

About Telax Hosted Call Center:

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Best Buy, Northrop Grumman, Johnson & Johnson, CI Investments, the Globalive Group of Companies, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

About IQPC:

IQPC’s 3rd Call Center for Financial Services conference addresses the most pressing management concerns such as multi-channel integration; being lean without sacrificing customer experience; benchmarking new qualitative and quantitative technologies; regulation and compliance; and front line career management in order to prepare you for change and transform financial center perception from a cost to a profit center. For more information visit – http://www.callcenterforfinance.com


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Rob Anderson
Telax Hosted Call Center
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