Ronald Ruiz and Ruth Portillo of Hilldrup Moving and Storage Recognized with United Van Lines Customer Hero Award

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United Van Lines recognizes Ronal Ruiz and Ruth Portillo of Hilldrup Moving and Storage with Customer Hero Award. Ruiz and Portillo inspired the award while working with McClure (United Van Lines CEO) on the CBS reality series Undercover Boss, which originally aired in March 2011.

McClure said that even with multiple distractions, he “was so impressed that their only concern was for their customer.”

Ronald Ruiz and Ruth Portillo, packing contractors for Hilldrup Moving and Storage, Stafford, Va., have been recognized with the first ever United Van Lines Customer Hero Award. United Van Lines CEO, Richard H. McClure presented the award to Ruiz and Portillo at the company’s recent convention in Orlando, Fla.
Ruiz and Portillo inspired the award while working with McClure on the CBS reality series Undercover Boss, which originally aired in March 2011.
McClure said that even with multiple distractions, he “was so impressed that their only concern was for their customer.”
In the future, United Van Lines will accept nominations for acts of outstanding customer service for what is intended to be an annual award.

About Hilldrup Moving and Storage:

The family-owned moving and storage company started in 1903 by R.G. Hilldrup as a horse and carriage transportation company. Today the company has grown to be one of the most successful United Van Lines agency groups. The company operates nine facilities in Maryland, Virginia, North Carolina, South Carolina, Georgia and Florida with its corporate office in Stafford, Virginia, just outside Washington DC. Hilldrup is one of the most honored United Van Lines agency groups. The company was named the top agent in 2010 for residential, national account, international and logistics services. In addition, the company is the only United Van Lines agent in the country to be consistently awarded the ‘Customer Choice Award’ 17 times for customer excellence. Hilldrup has also won the 2009 Moving and Storage Agent of the Year - Service Excellence Award given by the American Moving and Storage Association. For more information on Hilldrup moving and storage services, visit http://www.hilldrup.com.

About United Van Lines:

United Van Lines is America’s #1 Mover. In Partnership with its sister company United Containers, United Van Lines is able to offer a full range of moving solutions from full service to do-it-yourself. With headquarters in suburban St. Louis, United Van Lines maintains a network of 400 affiliated agencies. For more information about United Van Lines and United Containers visit: http://www.unitedvanlines.com.

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