TMS has helped us become much more efficient in our scheduling to help ensure staffing levels are optimized to meet customer demand.
- JR Pimentel, AVP – Training and Development Manager/SPHR at BCSB
Alpharetta, GA (PRWEB) November 18, 2011
Financial Management Solutions, Inc. (FMSI) announced today that its implementation of the Teller Management System™ (TMS) has helped the $1.3 billion Bristol County Savings Bank (BCSB) achieve branch workforce optimization and improve customer service levels.
"TMS sparked a total shift in our thinking,” states JR Pimentel, AVP – Training and Development Manager/SPHR at BCSB. “In the past we weren’t as focused on transaction volume and how it affected customer need when scheduling tellers. TMS has helped us become much more efficient in our scheduling to help ensure staffing levels are optimized to meet customer demand.”
The Teller Management System™ schedules tellers based on forecasted transaction volumes and provides detailed monthly workforce optimization reports, thus helping banks and credit unions gain better control of labor costs while increasing service levels.
“We consistently focus on the TMS reports and have peer-to-peer exchanges at our monthly branch recap meeting where employees share insights and tips regarding teller goal achievement and efficiency,” adds Pimentel. “The more we can get each of our team members to understand their role and the importance of the FMSI program, the more successful it is going to be.”
BCSB’s productivity group average (as reported in FMSI’s monthly Peer-to-Peer Ranking Report) is continually 10% greater than their industry peer group. BCSB has also experienced a 14% increase in overall productivity over this time last year.
About Bristol County Savings Bank
Established in 1846, Bristol County Savings Bank remains a stable leader in the banking industry today with 12 locations serving Southern Massachusetts and Northern Rhode Island. Bristol County Savings Bank provides full service banking, assisting customers with their banking needs as well as wealth management, investment planning and insurance needs. For more information, visit: http://www.bristolcountysavings.com.
About Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems - The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS) and the Lobby Tracking System™ (LTS) - that allow financial institutions to manage and staff to meet their service and sales needs. FMSI gives banks and credit unions the ability to schedule their team throughout the branch network, and to manage staff through easy to read color graphics and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.