Great customer service is a day in, day out, neverending responsibility.
Fullerton, CA (PRWEB) November 21, 2011
A surprise customer service audit done by Stella Service this past October awarded Wine Country Gift Baskets an Elite Service Award for the excellence in customer service. Wine Country Gift Baskets was judged on three pieces of criteria: usability and online tools; shipping, delivery and returns; and customer support. Their elite status places them in the top 6% of online retailers.
Wine Country Gift Baskets maintains that the reason they won the Elite Service award is because satisfaction is guaranteed at Wine Country Gift Baskets. “Great customer service is a day in, day out, neverending responsibility. It’s doing the little things right, and never forgetting that the customer is the boss. After all the wisest product and marketing decisions, it has to do with old fashion words like reliability and responsibility and caring enough to treat every customer the way you want to be treated,” says Bill Shea, General Manager and Vice President. A 100% satisfaction guarantee ensures that the customer and their recipient are both completely satisfied.
Wine Country Gift Baskets has recently added reviews to their website, and customers have responded with an average rating of 4.7 out of 5. Wine Country Gift Baskets also uses the reviews as another level of transparency in customer service by reaching out to individuals who have given poor ratings. Poor ratings are few and far between. Comments such as, “Wonderful customer service,” and “Changing the address for my recipient was very easy,” are left daily.
Wine Country Gift Baskets is a division of Houdini Inc., located in Fullerton, California. Wine Country Gift Baskets has shipped more than 50 million gift baskets since they were founded in 1984. They are the premier e-commerce wine gift basket company in the United States.