The growing acceptance of Asterisk based call centers around the world has created a favorable market for Q-Suite Contact Center ACD.
Fredericton, NB (PRWEB) November 28, 2011
Indosoft Inc., a leading provider of scalable multi-tenant contact center software for Asterisk, announces the appointment of VBX Telecom as a Certified Reseller for South Africa. VBX Telecom specializes in customizable new generation VoIP contact center and office PBX solutions. It is staffed by highly skilled and qualified telephony professionals with experience in all aspects of the industry from Linux and VoIP, to networking and hardware.
As a global provider of Asterisk based contact center solutions, Indosoft has been successfully deploying and supporting its ACD and Dialer software suite at medium and large contact centers around the world, directly or through resellers. Q-Suite 5.5 for Asterisk delivers power, innovation and flexibility needed for the ever increasing demands of customer interaction. It is a powerful feature-rich platform for customer contact centers at dramatically reduced costs of ownership and operation. Available as a multi-tenant software for both on-premise and hosted deployment, it leverages the advantages of the technology stack of Asterisk, Linux, Apache and MySQL to provide an open architecture ACD with unsurpassed contact center functionality.
"With the rapid deregulation in telecommunications in South Africa, we are catching up to the world-wide adaptation of Asterisk as a choice switching platform for next generation telephony," says Peter Retief, Chief Technology Officer of VBX Telecom. "We have been successfully deploying Asterisk based solutions since 2006. In Q-Suite, we have found a cost-effective, feature-rich, out-of the box, contact center software with a powerful ACD/Dialer engine. We are impressed with its sophisticated inbuilt GUI tools like the Agent interaction Script Builder and the Dialplan (IVR) Builder as well as its extensive CTI library with .NET API."
"We are excited to have VBX Telecom as our Certified Resellers" says James Terhune, Chief Technology Officer at Indosoft. "Their rich Asterisk and VoIP background will compliment us in catering to the emerging South African market. The growing acceptance of Asterisk based contact centers around the world has created a favorable market for Q-Suite ACD. The .NET API for CTI Integration within Q-Suite ACD will provide VBX Telecom customers with the ability to incorporate Asterisk telephony and contact center operation into their ERP/CRM driven customer interaction platforms."
About VBX Telecom
A proudly South African company, VBX Telecom specializes in new generation, VoIP PBXs and Contact Center Solutions. Being fully committed to the ethos of entrepreneurial skills and development, VBX product offerings are ideally suited to the small and medium business arena, providing solutions for anything from 10 to 1000 user sites. VBX caters to different environments that feature multiple branches and distributed facilities such as retailers and financial services institutions. VBX has specialized in areas such as mining, gated complexes; contact centers and the hospitality industry.
Indosoft Inc. is the developer of Q-Suite, a robust, feature-rich and scalable contact center ACD Software. Q-Suite 5.5 offers fault tolerance against system failure through its High Availability Call Survival Architecture that ensures the survival of on-going and new calls. The Linux and Asterisk platform makes Q-Suite the most cost effective solution for next generation contact centers.