It has become evident that volume has become increasingly dependent upon the patient experience in this price sensitive health care market.
Tampa, FL (PRWEB) November 21, 2011
Atlantic Health Solutions aims to assist hospitals and outpatient service facilities in building patient volume, and to assist with this mission, AHS has provided 5 Basic Steps to Improving Patient Experience. Through physician referrals and practice-to-practice sales, AHS brings facilities to profitability quickly and efficiently, however, it has become evident that volume has grown increasingly dependent upon the patient experience in this price sensitive health care market.
The five basic steps facilities can take to improve their patient experience are as follows:
1. Adopt a Provider-Patient Communication Framework
2. Create a Culture of Care Reflective of Your Center’s Mission
3. Lead Quality Meetings to Improve Inter-Office Communication
4. Include Facility Leaders in Communication Plan
5. Utilize Transparency to Learn From Patients
Turn Up Your Volume says that the key is to focus less on brand strategy and more on the actual care process for quality patient experience. Due to HCAHPS scores, hospitals have been taking steps to improve the impressions that patients and their families receive. Independent facilities are usually more capable of focusing on this due to their size but everything relates back to focusing on care rather than revenue, fostering positive office staff interactions and target-segmenting to reach the right patients.
For more information regarding the improvement of your practice's patient experience feel free to view the attached Whitepaper on The 5 Steps to Improving Patient Experience.
About Atlantic Health Solutions
Atlantic Health Solutions helps to build patient volume at hospitals and outpatient services through physician referrals and practice-to-practice marketing. Our REV Model of sales and marketing brings facilities to profitability quickly. No one else has this kind of practice-to-practice approach. We also provide solutions for more efficient operations. The combination maximizes revenue and return-on-investment without compromising quality of care.