Culture.Service.Growth.(CSG) Adds Four New Directors to Support Their Rapidly Growing San Antonio Call Center

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CSG’s expertise in call center operations and the company’s dedication to military veterans has allowed it to grow quickly in the last 10 months. CSG is a certified veteran owned small business (VOSB) currently supporting several Fortune 500 companies


America’s No. 1, Veteran-owned contact center outsourcing firm, CSG (Culture.Service.Growth.), is happy to announce the addition of four new Directors to our staff to support our rapid growth.

“We are so proud of attracting this caliber of talent to our family,” said Tim Handren, CSG President and COO.  “We are investing in our leadership team now because CSG is experiencing rapid growth with several Fortune 500 clients.  The new leaders are more than capable of growing our organization to significant size while maintaining an employee-focused culture that results in memorable service and continued growth,” added Handren.

As the Director of Client Relations, Rosalinda Gonzalez will be responsible for the on boarding of new clients, the customer relationship management aspect of existing clients and the development of relationship with prospective clients.  With over 16 years of entrepreneurial experience in the telecommunications and technology sectors, she has developed a highly successful management style, as demonstrated by growing several privately owned startup companies to significant scale and profitability.

As the Director of Operations, Lou Garza will assume responsibility for all day to day contact center operations and service delivery.  With over 20 years experience in the call center industry, Lou has served in a variety of leadership positions of increasing responsibility in client services and operations for companies such as AT&T, West, SCI and Pocket Smart Wireless. 

As the Director of Learning, Culture and Quality, Gina Marie Rodriguez will be responsible for all aspects of training new and existing employees, ensuring high quality results translate into operational excellence, and nurturing the unique family oriented culture as CSG.  Gina has over 20 years of experience working in world-class companies such as USAA and The Scooter Store.  

As the Director of Talent Acquisition and Management, Gladys Gonzalez will be responsible for finding just the right talent to ensure CSG provides high quality results to its’ clients.  She will also ensure CSG has the right practices in place to retain that talent.  Gladys has more than 25 years of corporate experience, including 20 years at USAA.   She is a  past President of Marketing for WELEAD, an affiliate of National Association of Female Executives.

"At a time when many if not most companies are scaling down because of the economy, we're very fortunate to be growing and adding numerous jobs to the San Antonio area. And one of the most exciting parts about our growth is the opportunity to bring such talented people into our organization,” said Tim Montgomery, CSG’s CEO.  “The breadth of experience and new ideas will challenge our existing organization strategically and the ultimate winners are our clients.  In addition to superior client experience, we provide suggestions that will ultimately save our clients time and money,” added Montgomery.
About CSG: CSG is a certified veteran-owned company. Founded by two of the most experienced and respected experts in customer service and contact center management, CSG offers affordable, world-class outsourcing solutions to organizations committed to delivering high-quality customer experiences. CSG has grown considerably over the past 12 months and is committed to delivering an outsourced operation that is unsurpassed in quality.  CSG has retained highly experienced leaders with track records of successfully delivering superior call center results, best in class operational efficiency, and employee-centric culture development. Having served as advisors to some of the world’s most recognized and celebrated customer care organizations, CSG’s services include contact center outsourcing, back office outsourcing, and consulting.

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Jennifer Ferril
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