New York (PRWEB) November 21, 2011
Giving online specialty retailers a boost as they gear up for the busiest shopping period of the year, STELLAService today announced that Art.com, Lids.com, FootballFanatics.com, and HockeyMonkey.com are among a new group of retailers awarded the STELLAService seal for outstanding customer service. These e-tailers join the ranks of leading Internet retailers, including FootLocker.com, GiltGroupe.com, and BlueNile.com, that now display the STELLAService seal on their websites.
Dedicated to helping online shoppers make more informed buying decisions, STELLAService (http://www.stellaservice.com) rates thousands of retailers each year across more than 350 metrics, including usability and online tools, shipping and returns, and customer support. The company leverages a nationwide network of full-time mystery shoppers to evaluate each site undercover, ensuring findings that are unbiased and true to the shopping experience. Named for the Italian word “star”, STELLAService awards seals in two categories – Elite and Excellent.
“As retailers prepare for the busiest shopping season of the year, we are pleased to recognize these leaders who are committed to providing their customers with superior service,” said Jordy Leiser, CEO and co-founder of STELLAService. “The STELLAService seal will signal to shoppers during the holidays and year-round that they count on their site for a quality online shopping experience.”
“At Fanatics, we pride ourselves on offering our customers exceptional service when shopping with us,” commented VP of Sales and Marketing for Fanatics, Brian Swallow. “We are excited to partner with STELLAService to be further recognized for our focus on the customer experience.”
Online retailers awarded the STELLAService seal include:
Dedicated to helping consumers make more informed online shopping decisions, STELLAService is the first and only independent provider of customer service ratings for online retailers. The company leverages a nationwide network of full-time mystery shoppers to evaluate each site undercover, ensuring findings that are unbiased and true to the shopping experience. STELLAService has been profiled in Advertising Age (“STELLAService strives to give e-tailers credibility”) and its data has been featured in outlets such as Time, SmartMoney, Consumerist, and CBS Money Watch . Based in New York City, the company also publishes reports and other research to help companies worldwide improve their service operations. For more information, visit http://www.STELLAService.com. Follow us on Twitter at @STELLAService. Like us on Facebook at http://www.facebook.com/STELLAService