“We are extremely proud of the outbound sales team. They are a hardworking team who consistently exceed expectations, helping our customers grow their revenues.”
Chapel Hill, NC (PRWEB) November 22, 2011
American Support, the nation’s only complete provider of back-office services to the cable industry, won three Comcast Cable Quality Awards during the MSO’s recent Telesales Summit.
American Support’s Daytona Beach Outbound Contact Center, part of the company’s Telesales by Evergreen division, earned top awards in the following categories:
- Top Compliance 2011 year to date
- Top Sales 2011 year to date
- Campaign Excellence
In the Top Compliance and Top Sales categories, the center achieved the highest average scores.
“We are extremely proud of the outbound sales team,” said American Support’s President and CEO Matt Zemon. “They are a hardworking team who consistently exceed expectations, helping our customers grow their revenues.”
The latest awards continue Evergreen’s streak as one of Comcast’s Top Vendors. In 2009 and 2010, prior to being acquired by American Support, Evergreen earned Comcast’s Top Vendor Quality awards.
About American Support
American Support is the nation’s only complete provider of back-office services to the telecommunications industry. We help clients grow their revenue & increase their subscriber base by focusing on making every one of their customer contacts count. With six products in our line-up, we cover all our clients’ customer contact needs: Telesales by Evergreen, Customer Care, Field Support, Technical Support, Subscriber Management and Dispatch.
American Support strives to help our customers succeed by operating efficiently, consistently and with excellent customer service, making life better for our clients, employees, investors and families, while supporting our country.
From coast to coast, many of America’s largest telecommunications companies trust American Support with their customers.
The American Support Product Line Up Includes:
Telesales by Evergreen:
Since 1989 Evergreen Sales & Marketing has been exclusively serving the telecommunications industry with outbound and inbound call center services.Evergreen has built its reputation by consistently delivering results for nearly all major MSOs and programmers across all product platforms: video, high-speed Internet, digital telephone and other advanced services. Evergreen is certified by the American Teleservices Association Self Regulatory Association (ATA-SRO).
Twenty four hours a day, American Support provides US-based phone and email specialized support for video, voice and data customers from three traditional call center facilities and a virtual contact center operation spread across 115 US cities.
A full-service contracting organization specializing in the telecommunications industry with extensive industry experience in sales, audits, installations, CPE retrieval and field collections, as well as experience in aerial, underground and MDU construction.
US-based subscriber technical support and 24/7 Network Operations Center (NOC) along with Sigma Systems Device Provisioning Manager, Centina Systems NetOmnia™ Fault and Performance Monitoring solution plus private label email.
Subscriber Management, powered by CSG International:
Access to America’s largest billing system: CSG International. Our software and services-based solutions help telecommunications providers better build, engage and transact with their customers from all touch points including field service calls, online visits, telephone inquiries and monthly statements.
Dispatch, powered by CSG International:
24/7 dispatch services using workforce automation through CSG International, the largest provider of workforce management and workforce automation solutions for telecommunications providers. CSG workforce products support 30,000 technicians and 3,000 dispatchers by scheduling, dispatching and routing technicians to their job sites.