FuseTalk(TM)’s FuseDiligence(TM) IT Partner Mico Systems Drives New Revenue by Providing Risk and Opportunity IT Assessments for their Clients

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FuseDiligence for IT is a terrific client engagement platform for IT services and consulting companies.

The process begins with a thorough client assessment covering a wide range of issues, organized by categories, such as Corporate, Server, Workstation, Custom Software, Commercial Software, Employee Knowledge, Awareness & Satisfaction, and areas of Business Opportunity.

“It’s a really powerful way to communicate to clients the importance of IT in their businesses, and to help them develop rational plans for getting the most out of their IT investment,” says Mike Turczyniak of Mico Systems. "Our first client experience with the assessment process was remarkable. Right on screen, in real time, we engaged the client, assessed the issues, set priorities and discussed solutions and rough budgets. When we left the client site, we further developed solutions and budgets and reaffirmed priorities. It’s just the right way to do it!”

One hosted instance of FuseTalk's FuseDiligence for IT provides IT firms with the ability to provide private and secure IT assessment and management forums for each of their clients. Access is limited to employees and contractors of the IT service provider and then, in turn, to the employees of their clients.

"The client felt empowered. Getting a balance sheet in time for all of their IT risks and opportunities was what they needed to make informed decisions. IT spending can be irrational in some organizations, defined by hardware and software, and not good practices,” adds Turczyniak.

FuseDiligence for IT runs independently of IT asset management systems but can import employee and IT asset information from Excel. The bulk of the assessment is not around hardware and software but around business risks and opportunities, though knowing what is in use now certainly helps in the evaluation. Partner plans are inexpensive and the revenue upside is, minimally, in the order of a 10 to 1 ratio of revenue to cost. In addition, policies and procedures can be placed on a client forum for all employees to access and discuss. FuseDiligence can be used by the client for literally hundreds of other applications at no additional cost.

“We have an exceptional offering with an 'everyone wins' attitude. Customers make informed decisions, partners provide customers with improvement plans, and we provide the starting point expertise and a world-class platform,” says Lesley Huppert of FuseTalk.

FuseDiligence leverages all of the capabilities of FuseTalk and provides powerful, patent and patent pending traits that make FuseDiligence "business essential" Collaborative Business Improvement Software(TM). Coupled with subject matter expert content, FuseDiligence can greatly assist consultants and channel partners realize benefits in terms of time, money and effectiveness.

FuseTalk Inc. is a leading provider of discussion forums, blogging tools, wikis and collaboration solutions. Available in ColdFusion MX and .NET platforms, FuseTalk enables organizations to build an interactive community that can share knowledge, exchange information and views, and help solve problems. FuseTalk brings the power of discussion to your customers, partners, employees, and stakeholders through its fully-featured, secure and customizable web interface. Highly scalable and configurable, FuseTalk accommodates any number of users, and offers an easy-to-use friendly user interface. A single FuseTalk installation can run a thousand different forums - all with different access rights and users.

Mico Systems is an IT Managed Service Provider headquartered in Oakville, Ontario, specializing in IT Outsourcing, Consulting, and Procurement to SMBs in the greater Toronto area.


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Lesley Huppert
Fusetalk, Inc.
(613) 249-9205 x131
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