FuseTalk(TM) Generates Very Positive Results with New Jumpstart Service, Providing Maximum Return on Community Forum Investment

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FuseTalk offering gives ongoing suggestions, guidance and support to clients who are new to establishing online communities.

Too often a corporate decision to use collaborative discussion forums for one or more aspects of their business withers on the vine. Where to start? How to map for a successful implementation? What security considerations must take precedence? Communities may be established for a variety of business reasons - identifying management/best practices, knowledge transfer, customer support, employee feedback, education and learning – and while stakeholders can imagine the end result they often lack the skills to get from application installation to thriving community.

Purchasing the Jumpstart service allows clients to maximize the experience of FuseTalk, which has been involved in the forum business since 1999. Greg Waite, President of FuseTalk, said, “We created Jumpstart because we were seeing a consistent pattern of issues across new clients and felt it was our responsibility to ensure their success. It’s a great program that allows clients to benefit from our expertise in setting up successful communities.”

One of FuseTalk’s many clients in the association sector wrote: “FuseTalk’s Jumpstart service has proved invaluable. As a result of purchasing the Jumpstart program, we’ve had ongoing support including training and suggestions. During the weeks of prototyping our hosted community, we’ve had immediate access to staff at FuseTalk who advised us on the set up of forums and other questions.”

The Jumpstart program gets clients thinking about their objectives for the community they’re creating; an implementation plan is formatted and deliverables decided upon. Best of all, the client drives the process, deciding what it is he needs for his particular circumstances. The FuseTalk Jumpstart service can provide technical assistance with customization, as well as advice on how best to get community members really involved and invested in the forums, blogs and wikis being set up.

Joe Lichtefeld, VP of Application Services at ResCare, says it all: "ResCare found FuseTalk's Jumpstart service good value for the money. We had initial training and ongoing suggestions as to how best to set up for our business needs. Just as important, technical advice on how to configure and customize the product allowed IT to provide the finished product to our user community integrated with our internal security in a manner of a couple of weeks versus many weeks or months trying to figure it out on our own."

FuseTalk Inc. is a leading provider of discussion forums, blogging tools, wikis and collaboration solutions. Available in ColdFusion MX and .NET platforms, FuseTalk enables organizations to build an interactive community that can share knowledge, exchange information and views, and help solve problems. FuseTalk brings the power of discussion to your customers, partners, employees, and stakeholders through its fully-featured, secure and customizable web interface. Highly scalable and configurable, FuseTalk accommodates any number of users, and offers an easy-to-use friendly user interface. A single FuseTalk installation can run a thousand different forums - all with different access rights and users. FuseDiligence(TM) leverages all of the capabilities of FuseTalk and provides powerful, patent and patent pending traits that make FuseDiligence "business essential" Collaborative Business Improvement Software(TM). Coupled with subject matter expert content, FuseDiligence can greatly assist consultants and channel partners realize benefits in terms of time, money and effectiveness.

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Lesley Huppert
Fusetalk, Inc.
(613) 249-9205 x131
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