New Edition of The Art of Service ITIL® 2011 Foundation eLearning Program Helps Professionals Master Service Management Practices

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The new fourth edition of The Art of Service ITIL® 2011 Foundation eLearning Program shows professionals how to efficiently manage IT system while saving their organizations time and money.

Cloud computing pioneer and The Art of Service CEO Ivanka Menken

This program is the top best-seller on IT management on Amazon.com and BarnesandNoble.com. It is considered the gold standard of ITIL® certification.

Managing data is one of the biggest challenges facing businesses in this modern, growing, fast-paced world. IT professionals now have another resource to help them learn how to master service management practices, including those found in the IT Infrastructure Library (ITIL®).

The new fourth edition of The Art of Service ITIL® 2011 Foundation eLearning Program shows professionals how to efficiently manage IT system while saving their organizations time and money. The Art of Service is one of the most trusted sources globally for the career-driven IT professional.

Since the ITIL® 2011 Foundation eLearning Program launched two months ago, nearly 1,000 students are enrolled from dozens of countries.

“The Art of Service approach to IT service management training is inclusive, easy-to-understand and very applicable to the real world,” said The Art of Service founder and CEO Ivanka Menken, a renowned global IT and ITIL® expert.

The ITIL® 2011 Foundation Program covers everything from processes and vocabulary to concepts and strategies. It includes the certification kit, a comprehensive guide for IT service management pros and anyone seeking to take the ITIL® Foundation Certificate in Service Management Exam. First-time learners and seasoned IT professionals can benefit from this eLearning program.

This program is the top best-seller on IT management on Amazon.com and BarnesandNoble.com. It is considered the gold standard of ITIL® certification.

The Art of Service has a comprehensive offering of education solutions geared toward the busy IT professional. AOS instructors are experienced in classroom-style delivery, boardroom-style executive coaching, on-the-job training and online virtual support for remote students.

The Art of Service has been educating 16,000 students worldwide in its eLearning portal just this year alone.

The AOS team has nearly 30 years of experience in educating IT professionals, with expertise including:

  • IT Service Management with ITIL ®
  • Cloud computing
  • Standards for the IT Industry: ISO/IEC 20000 and ISO/IEC 27000
  • Help desk pathway
  • Customer service for IT Professionals
  • HR management
  • Career development

About The Art of Service
As a cutting-edge IT service framework company, The Art of Service is leading the way in providing high end, client-focused books, toolkits and online and classroom education programs. The company is one of the most trusted sources globally for the career-driven IT professional. For more information, visit http://www.theartofservice.com.

About the Founder
Ivanka Menken is the founder and CEO of The Art of Service. Menken has spearheaded the company's Cloud Computing Certification Scheme that is becoming the industry benchmark.

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Jennifer Wezensky
JW Public Relations
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