Fourth Annual Virtual Contact Center Conference Sets Record Attendance

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Live Web Sessions, Exhibit Hall and Networking Opportunities Highlight Workforce Management and Performance Optimization Event

Best Practices in WFM and Performance Optimization

2011 Contact Center Virtual Conference

"With over 1,400 registrants, this is the largest virtual event we have done to date."

Cyber M@rketing Services (CRMXchange), and The Society of Workforce Planning Professionals (SWPP) recently hosted their 4th Annual Contact Center Virtual Conference - “Best Practices in Workforce Management and Performance Optimization.” The Conference was held from November 2nd – 4th and featured presentations by experts on issues that confront customer care professionals daily. It was fully interactive and all customer care professionals within an organization were able to participate, a benefit that would be unrealistic for an on-site conference. Over 1,400 attendees from 80 countries participated in the event, from diverse industries: financial services, insurance, health care, transportation, technology and others. Live events drew 500– 700 registrants. They flocked to live sessions which discussed issues such as the importance of metrics, forecasting and scheduling in managing the contact center.

Post conference survey comments from the registrants were extremely favorable. Attendees were enthused about the virtual nature of the conference and 98% of respondents rated the Conference good to excellent. They appreciated that the conference was free with no travel involved so everyone from their office could attend and share in the information presented. Overwhelmingly, the attendees indicated that the Conference was informative, well managed, convenient and easy to attend. Participants were pleased that session recordings were posted quickly on the conference site and that all slide decks were available prior to the live sessions.

“This is the largest virtual event we have done to date,” said Sheri Greenhaus, Managing Partner of CRMXchange. “Each vendor, on average, had over 180 visitors to their booths during the 3 day event. The exhibit hall gave vendors an opportunity to present their ‘story.’ They displayed their white papers, case studies, brochures and videos.”

About CRMXchange
CRMXchange is the premiere destination for information on relationship management solutions, including: customer interaction best practices, CRM programs, training, and other valuable industry resources. For more information about upcoming virtual conferences, visit,, or contact Sheri Greenhaus at (201) 505-1743.


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Sheri Greenhaus
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