CaseBank Technologies Announces New Executive Appointment

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CaseBank Technologies today announced the promotion and appointment of Stephen G. Downie to the executive management team of the company, in the position of Executive Director, Sales and Marketing. In his new role, Downie will enable the continued, accelerated growth of the company and help solidify its position as a leading provider of solutions that improve first time success rates of equipment and system repairs during unplanned maintenance. Downie will also develop go-to-market strategies that will broaden CaseBank’s footprint in other markets such as Technical Publications and Product Lifecycle Management.

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CaseBank Technologies, the leading provider of software solutions that improve first time success rates of complex equipment and system repairs, today announced the promotion and appointment of Stephen G. Downie as Executive Director, Sales and Marketing. In this new role, Downie will drive the continued and accelerated growth of the company, solidifying its market-leading position and developing go-to-market strategies to broaden its footprint in markets that include Technical Publications and Product Lifecycle Management.

“I am delighted to announce Steve’s appointment as Executive Director, Sales and Marketing,” said Tony O’Hara, CEO of CaseBank. “Throughout his tenure with the company, Steve has worked with major customers, tirelessly promoting and supporting the adoption of SpotLight, our renowned, guided diagnostics solution. He has also charted a path to the broader customer value proposition for Product Lifecycle Management and Technical Publications. In his new role, he will continue to expand our reach into these new and emerging markets, which are critical to our ongoing growth and success.”

Downie has numerous achievements in technology and technical publishing to his credit, including the development of the first, commercial Unix-based publishing system; SGML, HTML and XML commercial editors; and the first, automated PDF-to-XML conversion software. His unparalleled experience will be vital to broadening CaseBank’s product strategy and offerings, ensuring they seamlessly integrate into the Product Lifecycle Management market as well as with modern Technical Publications vendors and standards.

An innovative leader, Downie has successfully developed markets, channels and strategies for the sustained growth of several technology companies throughout his twenty-five year career in sales and marketing. Before joining CaseBank, he co-founded Exegenix Canada and Exegenix Research, in partnership with Tata Infotech Ltd. (now Tata Consultancy Services), and prior to that, he was also the President of MainSale Technologies and Vice President of Sales for SoftQuad Inc.

About CaseBank Technologies

CaseBank’s software solutions improve first time success rates of equipment and system repairs due to unplanned maintenance for customers in a variety of industries, including commercial and military aerospace, rail, transportation, power generation and distribution, petro-chemical and continuous process industries, and heavy equipment.

CaseBank’s SpotLight® is best-of-breed software that puts global experience, in the form of guided diagnostics, at every user’s fingertips during troubleshooting. Combining advanced technology with unique, experience-rich knowledgebases—developed from the collective troubleshooting expertise of equipment operators and field experts from around the world—SpotLight helps technicians collaboratively identify and resolve unplanned maintenance issues quickly and cost effectively, while capturing key information for product improvement.

With SpotLight, organizations can increase equipment availability, reduce operating costs, improve business performance and enhance customer satisfaction. For more information, visit


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Lucy Ventresca
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