Pomeroy Achieves HDI Support Center Certification

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Recognition for Excellence in the Service and Support Industry

Achieving our HDI Support Center Certification marks yet another important milestone for us.

Pomeroy today announced that it has achieved its HDI Support Center Certification. HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, offers the industry’s leading certification program for support centers.

To achieve this prestigious designation, Pomeroy successfully underwent a thorough on-site audit of its Global Services Center, using its YUM! Brands service desk as a prototype, to verify its compliance with the HDI Support Center Certification Standard. John Custy, an HDI Certified Auditor, conducted the site audit. “It was a pleasure working with Pomeroy on this audit,” he said. “The organization’s management team is very focused on providing strategic leadership and quality support for the organization’s products and services, as well as a satisfying work environment for its people. The award of HDI Support Center Certification is well deserved and represents the end result of much hard work and preparation.”

“Achieving HDI Support Center Certification is proof of Pomeroy’s dedication to quality operations, continuous improvement, strategic vision, a positive work environment, and high levels of customer service, and we are delighted to award this certification to Pomeroy’s Global Service Center,” stated Pat Albright, HDI’s manager of Services.

First introduced in 2000, the HDI Support Center Certification program is the only open industry standards program for the certification of support center quality. HDI Support Center Certification is designed to improve the effectiveness of the support services industry and support organizations by providing an industry standard that is recognized worldwide, and an accompanying certification program. Evaluation is based on a set of activities, each with four levels of maturity used to evaluate the support center. To become an HDI Certified Support Center, a support center must achieve minimum scores as defined by the HDI International Certification Standards Committee.

“Pomeroy clearly exemplifies excellence in all of the core areas on which the HDI Support Center Certification program focuses: leadership, policy and strategy, people management, resources, process and procedure, people satisfaction, customer satisfaction, and performance results,” stated Craig Baxter, HDI’s managing director.

“Achieving our HDI Support Center Certification marks yet another important milestone for us,” said Chris Froman, President and CEO of Pomeroy. “Many of our Global Services Center team members and leaders are individually certified with HDI, but earning this award for Pomeroy as a company is a true honor and an amazing accomplishment by the whole Global Services Center team."

For more information about the HDI Support Center Certification program, contact HDI at 800.248.5667, or visit http://www.ThinkHDI.com.

About Pomeroy
Pomeroy provides high quality managed IT infrastructure services, professional and staffing services and procurement and logistics services to Fortune 500 corporations, global outsourcers and the public sector throughout the U.S., Canada and Europe. A recognized leader in the service desk and managed desktop services markets, Pomeroy’s ITIL certified professionals employ a process-centric approach to working with clients, either remotely or on-premise, to plan, design, deploy, manage and ultimately optimize each client's IT infrastructure, leading to the creation of tangible business value and return on their IT investments. Learn more at http://www.pomeroy.com.

About HDI
HDI is a global IT service and technical support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for IT service and technical support emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities, and the largest industry event, the HDI Annual Conference & Expo. Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit http://www.ThinkHDI.com or call +1 719.268.0174. HDI is part of UBM TechWeb, a division of UBM plc.

About UBM TechWeb
UBM TechWeb, the global leader in technology media and professional information, enables people and organizations to harness the transformative power of technology. Through its core businesses—media solutions, marketing services, and professional information—UBM TechWeb produces the most respected and consumed brands, applications, and services in the technology market. More than 14.5 million business and technology professionals (CIOs, IT and IT Support managers, Web and digital professionals, software and game developers, government decision makers, telecom providers and business executives) actively participate in UBM TechWeb’s communities. UBM TechWeb brands include: global face-to-face events such as Interop, Game Developers Conference (GDC), Web 2.0, Black Hat, and VoiceCon; large-scale online networks such as InformationWeek, Light Reading, and Gamasutra; research, training, and certification services, including HDI, Pyramid Research, and InformationWeek Analytics; and market-leading magazines such as InformationWeek and Wall Street & Technology. UBM TechWeb is part of UBM plc, a global provider of media and information services for professional B2B communities and markets. Visit http://www.techweb.com for more information.


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