Top Hospital Electronic Health Records Vendors Rated by Client Satisfaction, Black Book Rankings Announce 2012 Inpatient EHR Leaders

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Three thousand inpatient EHR users identified an elite group of high satisfaction vendors in hospital systems and each of three major bed size classifications across eighteen probing key performance indicators from a field of five hundred qualified healthcare software firms. As hospitals still scramble to select and implement EHR systems, experienced users identify the firms that are delivering on implementation success, productivity, meaningful use achievement, quality outcomes, support and crucial stimulus fund requirements.

Black Book Rankings, well known globally for accurate, impartial customer satisfaction surveys in the services and software industries, conducted a sweeping four month user poll to determine the highest ranked electronic health and medical record vendors for 2012. As part of a major research focus on current e-Health initiatives, Black Book announced those vendors with the highest scores in client experience in the areas of Certification-Required EHR Functionalities, Administrative Functionalities, Clinical Workflow Functionalities and Documentation Functionalities. e-Prescribing modules, Accountable Care Organization data needs and Health Information Exchange enterprises were also examined in the sweeping study.

For 2012, Black Book Rankings announce:

The top ranked customer-experience ranked inpatient EHR vendor for hospitals under 100 beds: CPSI

The top ranked EHR inpatient vendor for community hospitals 101-249 beds: Cerner

The top ranked EHR inpatient vendor for academic teaching hospitals and major medical centers 250+ beds: GE Healthcare

The top ranked inpatient EHR vendor for Healthcare systems, hospital chains and Integrated Delivery Networks: Cerner.

The top ranked Emergency Department EHR in client satisfaction: PICIS

Vendors also receiving top scores in individual scores in multiple key performance areas of inpatient EHR included: Allscripts/Eclipsys, Epic Systems, Healthcare Management Systems, Healthland, McKesson, Meditech, NextGen, Quadramed and Siemens Medical across all survey hospital subgroups.

“Hospital leaders are seeking empirical data from EHR users to make informed vendor choices. EHR vendors that actively support their clients past implementation, demonstrate best-of-breed technology and provide innovative solutions with highly responsive staff are lead the 2012 inpatient customer satisfaction polling,” said Scott Wilson, co-founder of Black Book Rankings.

"Almost eighty percent of the nation's hospitals and half of office-based physicians plan to grab over $27 billion in federal incentives for adoption and meaningful use of EHR technology, so the past buyer experience is driving current buyer decisions more than ever."

Black Book Rankings polled the vendor satisfaction of over 12,000 current EHR users, healthcare records professionals, physician practice administrators, and hospital information technology managers Additionally, 68,000 study participant that have not yet fully
implemented or use electronic health records provided insight on budgeting, adoption plans, factors driving EHR decisions and vendor awareness. Three thousand three hundred and forty-two qualified inpatient EHR system users were validated for the vendor ranking portion from July to October.

Black Book Rankings provides EHR/EMR users, media, investors, analysts, quality minded vendors, and prospective sotware system buyers, pharmaceutical manufacturers, and other interested sectors of the clinical technology industry with comprehensive comparison data of the industry's top respected and competitively performing technology vendors. Black Book Rankings employs indepth key performance indicators targeted at ensuring high product and service performance through comparing vendors from the customer experience.

For methodology, auditing, resources, comprehensive research and ranking data,


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