Toronto, Ontario (PRWEB) December 05, 2011
IntelliResponse Systems Inc., providers of the patented IntelliResponse Answer Suite, a multi-channel web self-service software platform that delivers One Right Answer to customer and service agent questions, announced today that the organization was among ten select companies that Forrester Research, Inc. provided an overview of in its recent report, Five Essential eBusiness Criteria For A Successful Virtual Agent Vendor Selection. In this report, IntelliResponse was cited as a Leading Vendor in the Virtual Agent market.
“We are pleased to be recognized as a leading vendor in the virtual agent industry,” said Mike Hennessy, Vice President of Marketing for IntelliResponse. “For the past decade, IntelliResponse has empowered clients in the financial services, utilities, insurance and higher education markets to enhance their self-service support offerings in a way that increases customer satisfaction and reduces costs. Adoption of next generation web self-service and virtual agent technology is on the rise, and we appreciate Forrester’s efforts to provide actionable knowledge to organizations that are considering implementing a Virtual Agent solution.
The report, Five Essential eBusiness Criteria For A Successful Virtual Agent Vendor Selection, can be found online at: http://www.forrester.com/rb/Research/five_essential_ebusiness_criteria_for_successful_virtual/q/id/59335/t/2
About IntelliResponse Systems
IntelliResponse enhances the multi-channel sales and customer service capabilities of hundreds of enterprise businesses and financial institutions. The company’s Answer Suite technology is an award-winning On Demand software platform that allows customers and service agents to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked.
With more than 500 live customer-facing implementations answering 100 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management. With the IntelliResponse Answer Suite, your company web site, mobile application, social media channels and agent desktop can all be transformed by an engaging virtual concierge, empowering customers to ask questions using normal, conversational language. The correct and complete answer is then instantly served to them in a variety of engaging ways.
For more information about IntelliResponse, visit http://www.intelliresponse.com