SilkRoad Technology’s Customer-Centricity Wins Recognition

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SilkRoad Honored with the 2011 NCTA 21 Award for Customer Service Excellence.

SilkRoad technology, inc., a leading provider of talent management solutions, has been selected as a 2011 NCTA 21 Awards winner for “Customer Service Excellence.” The NCTA 21 Awards are recognized as North Carolina’s most prestigious awards, celebrating innovation and excellence. SilkRoad was honored for its superior customer service experience in the implementation and deployment of its cloud-based talent management solutions.

SilkRoad significantly improves talent management for more than 2,000 customers across the globe by cutting millions of dollars in human resources spend with integrated solutions that manage the entire employee life cycle. With its award-winning Life Suite, SilkRoad helps companies attract best-fit talent, manage onboarding and employee transitions, maximize employee performance, provide a centralized learning management system and deliver accurate information with employee intranets and content management systems.

“Our focus and commitment to customers drives everything we do. We work hard to ensure they have the support and service needed to realize the value and ROI in our solutions,” said Andrew J. 'Flip' Filipowski, chairman, president and CEO of SilkRoad technology. “Customer-centricity is a priority at SilkRoad and it’s great to be recognized by NCTA for something that is fundamental in the way we operate as a business.”

Winners were presented in conjunction with title sponsor Grant Thornton at the annual awards gala on Thursday, November 10 at the Sheraton Imperial in Durham, N.C. This annual showcase honors companies and individuals in 21 categories that represent the best and brightest in technology and business.

“This year’s 21 Awards truly showcase the best technology and innovation that our state has to offer,” said Brooks Raiford, president and chief executive officer of NCTA. “We couldn’t be more pleased to congratulate SilkRoad technology as a company that is leading North Carolina’s technology industry, and we are proud to recognize them as a winner of the 'Customer Service Excellence Award.'”

About SilkRoad technology
SilkRoad is a leading global provider of cloud-based talent management software. Their passion for creating the finest employee experience drives everything they do. The award-winning SilkRoad Life Suite is an integrated set of employer-branded HCM solutions that power businesses with the latest Web 2.0 and social media innovations: OpenHire for recruiting, RedCarpet for onboarding and life events, WingSpan for performance management, GreenLight for learning management, Eprise for intranets, and HeartBeat for trusted core HR. The Life Suite is ideally suited for businesses of every size because of its unique and open “start anywhere” architecture – implement the complete suite or begin with one solution and add functionality as you need it. Either way, it’s the fastest path to develop more productive and empowered employees who can rapidly boost business performance. Visit silkroad.com, follow them on Twitter @SilkRoadTweets or call 866-329-3363 (U.S. toll free) or +1-336-201-5100.

About NCTA
The North Carolina Technology Association’s mission is “Making North Carolina #1 in Technology and Technology #1 in North Carolina.” The organization does this through three main focus areas: executive engagement, public affairs, and enabling member transition to a technology-enabled workforce. For more information, visit our website at http://www.nctechnology.org.

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Ginger Nixon
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