Verdi Business Messaging Steps Up to Fill a Gap in the Business Market Providing a Virtual Message Service with an SMS Escalation Service to Ensure Every Call is Actioned

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After hours business services often need the security of knowing that any calls are handled quickly and as described in the service profile of the organisation. Their are times that contact is not possible, for any number of reasons, and that is when someone else needs to come into the service and the need for message escalation arises.

Verdi Business Messaging

Verdi Business Messaging

Verdi's virtual service has substantial cost savings over live services plus a range of benefits that will help the business. There will be no call queuing, no difficult accents and importantly no missed messages.

Escalated message services are where actions on a service must be taken by a rostered or on-call person or the demand will go up in line if not attended on the first message, the escalated tiers may be a few people or many steps right up to the Managing Director.
Verdi Business messaging has added this service to their upper range of business products including Virtual office.

The message services with escalation are used in IT departments, medical, after hours, service industries plus many specialised areas. A pre set message is sent to any number of recipients on a time set rotation until someone responds with a simple acknowledgement. The message will link back to the virtual office service where full customer details and customer messages are available.

Verdi has consolidated two unique services to provide a premium support product utilising the very best in virtual office services with an SMS based escalation service that will continue to message personnel at a pre set rotation until someone responds to the message with a small reply code. The service has the added benefit that individuals may be part of the message group only, the SMS group only or both.

A Verdi spokes person said that a virtual service had substantial cost savings over live services plus a range of benefits that will help the business. There will be no call queuing, no difficult accents and importantly no missed messages.

Verdi messaging operates around Australia and was established in Perth in 2004 to meet a need in the business messaging industry. MD Peter Hanley originally helped set up paging services in WA in 1981 and later expanded into other types of communication services operating over the past 30 years in Australia and overseas. Verdi messaging offers a range of business products. These include, Disaster Broadcasting, Emergency messaging, 1300/1800 numbers, fax to email services and are all on offer at Verdi messaging and used around Australia by International corporations, government and businesses entities down to single operators.

Summary

As live messaging services struggle in the new virtual world where SMS out performs voice services an automated after hours service, with escalation and priced to meet any market demand offers a real alternative option.

Author: The author is Peter Hanley Managing Director of Verdi Business messaging http://www.verdi.net.au with over 30 years experience in the telecommunications industry.

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Peter Hanley

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