Black Book 2012 e-Prescribing Study Reveals Quest Diagnostics Care360 and Practice Fusion Lead Industry Client Satisfaction

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Twelve thousand e-Prescribing users identified an elite group of high satisfaction vendors for both standalone systems and EHR-based modules across eighteen probing key performance indicators from a field of five hundred qualified healthcare software firms. As medical providers still scramble to select and implement systems to avoid financial penalties, experienced users identify the firms that are delivering on implementation success, meaningful use achievement, quality outcomes, support and crucial stimulus fund requirements.

Black Book Rankings, well known internationally for accurate, impartial customer satisfaction surveys in the services and software industries, conducted a sweeping four month user poll to determine the highest ranked Electronic Prescribing software products and systems. As part of a special research focus on e-Health technology, Black Book’s 2012 State of the e-Prescribing Industry report also highlights the most recent trends of growth rates, pending penalties for non-users, roles of pharmaceutical manufacturers and pharmacy benefit managers in e-Prescribing, legislation, controlled substances and the initiatives to save costs to the entire healthcare system.

From the aggregated results, Black Book estimates 308,000 current e-prescribing users or 53.5% of all eligible providers and clinicians utilize e-Prescribing currently to some degree. The e-Prescribing market is expected to grow another 34% in 2012, primarily because of the government's meaningful use incentive program. "The e-Prescribing marketplace is becoming crowded, and overall usability and achievement of meaningful use standards are the main factors that will keep vendors competitive," reports Black Book author Scott Wilson.

The survey collected data on both standalone e-Prescribing systems and EMR/EHR based e-Prescribing modules.

Quest Diagnostics Care360 captured the 2012 top honors in customer experience and satisfaction among standalone e-Prescribing systems. Practice Fusion was ranked #1 for EHR/EMR module based e-Prescribing systems.

The 2012 Black Book report also notes that achievement of meaningful use is also directly linked to satisfaction. “Both Quest Diagnostics Care360 and Practice Fusion have over ninety-nine percent of their respective clients on track for 2012 e-Prescribing meaningful use
according to survey responses.

Other top e-Prescribing performers for satisfaction and meaningful use implementation include:
Allscripts, Dr First, Epic, NewCrop, NextGen, RxNT and Sequel Systems.

"High performing e-Prescribing vendors are emerging from the pack as meaningful use demonstrations and implementations succeed and fail," stated Wilson.

Black Book Rankings polled the vendor satisfaction of over 12,000 current users, healthcare records professionals, physician practice administrators, and hospital information technology managers. Additionally, 68,000 study participants that have not yet fully implemented or use electronic health records or e-Prescribing provided insight on budgeting, adoption plans, factors driving EHR decisions and vendor awareness from July to October.

Black Book Rankings provides EHR/EMR and e-Prescribing users, media, investors, analysts, quality minded vendors, and prospective sotware system buyers, pharmaceutical manufacturers, and other interested sectors of the clinical technology industry with comprehensive comparison data of the industry's top respected and competitively performing technology vendors. Black Book Rankings employs indepth key performance indicators targeted at ensuring high product and service performance through comparing vendors from the customer experience.

For methodology, auditing, resources, comprehensive research and ranking data,


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