BigHand for BlackBerry Delivers Significant Enhancement to Merlin Claims Productivity

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Leading chartered loss adjusters Merlin Claims has deployed BigHand for BlackBerry to enable efficient, more productive mobile working and reduction in claim lifecycle

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BigHand for BlackBerry

BigHand enables loss adjusters out on site to instantly send dictations into the office via their BlackBerry’s; with no docking required we have seen increased productivity and a reduction in claim lifecycle.

BigHand, the market leading voice productivity vendor in the global legal and professional services sector, has today announced that leading chartered loss adjusters Merlin Claims has deployed BigHand for BlackBerry® as a replacement for portable dictation devices. As a result the firm has increased the productivity of loss adjusters working remotely and reduced the claim lifecycle.

The firm upgraded its enterprise dictation software from nFlow to the BigHand 4 platform which delivers innovative apps for BlackBerry, iPhone® and Android™. Benefits of the BigHand platform include the ability to take and attach photos and documents, advanced workflow management, integrated speech recognition and Crystal based analytics module for enhanced management reporting.

Ian Maudsley, IT and Project Director, Merlin Claims, comments:

‘’Here at Merlin Claims we are always keen to explore and harness innovative and leading edge technology to ensure that we continue to exceed our customers’ expectations. BigHand for BlackBerry offers a robust platform for mobile dictation and delivers better performance than previous methods which included portable dictation hardware and devices. BigHand enables loss adjusters out on site to instantly send dictations into the office via their BlackBerry’s; with no docking required we have seen increased productivity and a reduction in claim lifecycle. Savings have also been made as we haven’t had to purchase expensive portable devices for over a year now.

Upgrading our enterprise software to the BigHand 4 platform has delivered support for more current versions of SQL and operating systems not previously supported by our nFlow system. This has been an important element of the project as it will allow us to use improved Microsoft platforms in the future without having to upgrade our dictation system once again. The analytics module is also far more comprehensive and has allowed us to take a more granular approach to reporting and performance management.

Confidence is high with BigHand, we are seeing lots of dictations being created via BlackBerry and users are also using BlackBerry to dictate in the office, not just remotely. We will shortly be trialling integrated Dragon NaturallySpeaking™ speech recognition to further enhance document turnaround times to the benefit of all users, but also of course, our clients.’’

About BigHand
The BigHand Group supports over 142,000 professionals globally, across 1,300 organisations, and is based out of London, Chicago, Sydney and Toronto. BigHand is a Microsoft Gold Partner and Elite BlackBerry ISV Partner, and was voted winner of the Australasian Legal Business Magazine’s Dictation & Transcription ‘Service Provider of the Year 2010’ and ‘Dictation System of the Year’ at the 7th Annual Law Technology News (LTN) Awards 2009. Further info is available at http://www.bighand.com.

About Merlin
Founded in 1992 Merlin Professional Claims Services is one of the leading Loss Adjusting and claims management practices in the UK with a reputation for innovation and excellence as standard. Merlin also brings fresh thinking to the market built on the traditional foundations of multi award-winning companies. Our heritage comes from being able to offer a personal touch to our customers and their clients, working in partnership to protect our clients' reputations and reflect their quality.

Merlin is proud to have achieved many important accreditations in recent years including CII, CMI, Investors in People and AAT. Many of these have been accomplished through the award winning ‘Merlin Training Academy’, solidifying Merlin’s place among the top training organisations in the country.

For further information about Merlin please contact:
Hayley Tea / Anne Staunton
Peak Marketing & Communication Services Ltd
020 8661 2444
Hayley(dot)tea(at)peak-marketing(dot)co(dot)uk / Anne(dot)staunton(at)peak-marketing(dot)co(dot)uk.

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Jo Greenway

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