Sharing the on-call responsibility globally enables IT operations to designate representatives in remote locations to ensure the best response times 24x7.
San Francisco, CA (PRWEB) December 08, 2011
PagerDuty, the leading software-as-a-service provider of IT on-call management and alerting solutions, today released a new calendaring tool that helps IT professionals seamlessly create and manage on-call schedules globally across multiple teams and time zones. PagerDuty's new calendaring tool gives customers an intuitive interface to create and manage complex on-call rotations for large teams and remote, globally distributed workforces.
Responding to and resolving critical issues efficiently is a crucial part of running an efficient IT department. PagerDuty's alerting functionality ensures that only the right people are alerted quickly when critical IT systems are experiencing problems. PagerDuty's new on-call calendar fits into this workflow perfectly: it allows IT operations teams to fairly share on-call duty while maintaining 24x7 coverage.
“When system outages happen, leveraging your remote, global workforce is the best and fastest approach for solving the issue and managing the impact on customers,” said Alex Solomon, CEO, PagerDuty. “With our new calendaring tool, sharing the on-call responsibility globally enables IT operations to designate representatives in remote locations to ensure the best response times 24x7.”
PagerDuty's new on-call calendar delivers several new capabilities that improve on-call scheduling for larger IT operations organizations:
Follow-the-sun scheduling: Easily set up 24x7 schedules for teams located in multiple geographies such that the on-call duty "baton" is passed to the sub-team that is currently awake.
Integrations with personal calendars - Export the on-call schedule to popular calendaring tools such as Outlook, iCal and Google Calendar and enable reminders for on-duty times.
Part-time scheduling: IT outsourcing shops can create on-call schedules that are active only during certain hours of the day and/or week.
“The new PagerDuty calendar allows our devops teams in San Francisco and Delhi to split the day of coverage, so they have on-call duties that are during their own daytimes. This dramatically reduced the burden of on-call, by reducing the number of times someone had to wake up at 3AM to take care of a site outage or problem. Well rested devops are happy devops!” said Jonathan Boutelle, CTO, Slideshare.
"We are delighted with the new iCal integration. Our team members can now easily see when they are about to go on-call and can configure on-call reminders; there are no more surprises. Way to go PagerDuty!" said Bayard Carlin, Director or Technical Operations, New Relic.
PagerDuty is an alerting and incident aggregation service that collects alerts from a variety of monitoring tools, provides an integrated view of all existing issues, and alerts the designated responder if there's a problem. PagerDuty allows users to build sophisticated alerting rules to determine who to contact when problems occur. Multiple levels of coverage can also be assigned to ensure that if the "primary" on-call person doesn't respond to an alert in a timely fashion it will automatically be escalated to a "secondary" person, and so on until the issue is addressed. PagerDuty also manages on-call duty, allowing operations teams to schedule rotations to fairly share on-call duty responsibilities.
PagerDuty's SaaS alerting and incident tracking system helps operations engineers and developers resolve problems with their IT systems as quickly as possible. PagerDuty integrates with a variety of monitoring tools and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues.
PagerDuty is trusted by fortune 500 companies and startups alike. Customers include Netflix, National Instruments, Rackspace, Heroku, Etsy, Quora and 37signals. http://www.pagerduty.com