BPO Wireless Analytics Ranks in AOTMP'S Top Three for Customer Satisfaction Among Wireless Mobility Management Firms for Third Straight Year

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Wireless Analytics, founded in 2003 as a wireless mobility management BPO, maintains a 100% customer retention rate and has seen its AOTMP customer service rank increase each year of the survey.

Wireless Analytics has a 100% customer retention rate since founding in 2003.

Wireless Analytics LLC, a mobile wireless management firm, has been ranked second in customer satisfaction among wireless mobility management (WMM) companies in the country, the third straight year the telecom business process outsource (BPO) company has finished in the top three.

The rankings were published by AOTMP, the leading industry research firm in fixed and mobile telecom. AOTMP analyzed more than 1,000 customer evaluations of suppliers across 644 companies. Results were based solely on answers given by enterprise customers.

AOTMP asked customers to assign a ranking of 1 to 10 to their telecom management company, based on their overall satisfaction. Wireless Analytics’ aggregate customer satisfaction score was 9.61, placing it in the top three of the more than 75 fixed telecom and wireless suppliers in the study, of which 22 were ranked.

“Help desk support, along with device life-cycle management and mobile expense oversight, are the foundations of our wireless mobility management service,” said Wireless Analytics Founder and Managing Director Erik Eames. “The AOTMP rankings are unique in that they are not based on a checklist from a third party, but rather on the actual experiences as reported by enterprise customers. We’re proud that we’ve been providing such a consistent level of quality that our clients value us as a true partner year after year.”

Wireless Analytics has remained steadily near the top of the AOTMP rankings. Their rating has climbed every year, increasing from 9.38 in the first AOTMP enterprise survey in 2010, to 9.44 in the second survey, to 9.61 in the latest rankings. While competitors’ ratings have fluctuated or decreased, Wireless Analytics is the only supplier for whom customers have consistently reported excellent service. Since founding in 2003, Wireless Analytics has a 100% customer retention rate.

About Wireless Analytics
Wireless Analytics, LLC is a leading supplier of wireless mobility management solutions for mid-to large sized enterprise organizations. Its clients range from Fortune 500 companies with 10,000 mobile devices to mid-sized businesses with less than 1,000. Based in Danvers, MA, Wireless Analytics offers a complete outsourced wireless solution, including procurement, inventory management, expense management, help desk services, and reporting through its CLEAN™ Platform, an online, automated tool that delivers full visibility, reporting and user support. To find out more, please visit http://www.wirelessanalytics.com.

AOTMP is the leading provider of efficiency and productivity solutions for managing fixed and mobile telecom environments, including industry research, advisory services, events, educational programs and certifications. More information on other AOTMP research publications can be found at http://www.aotmp.com.

Media Contact
To arrange interviews with Wireless Analytics Founder and Managing Director Erik Eames, please contact Kerry Nota at +1-888-588-5550, or knota(at)wirelessanalytics(dot)com.

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Erik Eames

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