We have had great success leveraging Net Promoter to help businesses collect, manage and respond to customer feedback in a disciplined manner.
Scottsdale, AZ (PRWEB) December 09, 2011
Satrix Solutions, provider of customer feedback programs, today announced that they have been named a Net Promoter Loyalty Partner® by Satmetrix Systems. Since its founding, a number of companies have relied on Satrix Solutions to implement Net Promoter Score® (NPS) programs as a way to measure and improve customer loyalty. With this announcement, Satrix Solutions becomes one of only a handful of US-based customer experience consulting firms officially recognized by the creators of the Net Promoter discipline.
“Satrix Solutions’ mission is to help our clients maximize customer referrals, retention and repurchase, three critical drivers of financial performance. Net Promoter has been shown to be a strong predictor of customer behavior and highly correlated to a company’s growth rate. We have had great success leveraging Net Promoter to help businesses collect, manage and respond to customer feedback in a disciplined manner,” said Evan Klein, Founder and President of Satrix Solutions. “The Net Promoter methodology can help business leaders identify customer pain-points and focus on improvement initiatives most likely to enhance the customer experience. It is also a powerful tool for aligning the entire organization around the important behaviors that promote a customer-centric culture.”
Satrix Solutions and its President have been working with business leaders for almost a decade implementing NPS. “Net Promoter is one of the most important customer metrics we track,” said Paul Borselli, Director of Marketing and NPS champion at Covario, a Satrix Solutions client. “Net Promoter has been extremely valuable as we continually seek opportunities to enhance our product and service offering. The ongoing feedback we receive from our clients has helped us to both strengthen and grow existing relationships. We also have many more Promoters which has increased the business coming from referrals,” Borselli concluded.
Net Promoter® is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth. Developed by Satmetrix, Bain & Company, and Fred Reichheld, the concept was first popularized through Reichheld's book The Ultimate Question, and has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty.
About Satrix Solutions
Satrix Solutions was founded with a singular goal – help businesses maximize potential and opportunity. Organizations rely on the company’s formal customer feedback programs to gather valuable insights from existing, former and potential customers. The analysis and recommendations delivered by Satrix Solutions serves as a blueprint for driving operational improvements to enhance the customer experience. By leveraging a proven approach to capturing and responding to the needs of the market, their clients are able to improve customer retention, maximize share-of-wallet and increase sales close rates. Satrix Solutions is a certified Net Promoter® Loyalty Partner and is the exclusive strategic advisor on customer feedback programs for The Society of Digital Agencies. The company serves small to mid-size businesses in a variety of industries, each focused on realizing the financial benefits of creating a differentiated service experience. To learn more visit http://www.satrixsolutions.com
®Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld