Brother Joins other Leading Japanese Companies in Streamlining Processes with DITA and SDL Component Content Management

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SDL Trisoft chosen to manage large volumes of technical product content

SDL, the leading provider of Global Information Management solutions, today announced that Brother Industries, Ltd of Nagoya, Japan, a worldwide technology leader in the information and communications equipment industry, has selected SDL Trisoft™Component Content Management (CCM) system to handle the company’s expanding volume of technical product content in DITA, the recognized XML standard for technical documentation. SDL Trisoft is a Component Content Management system that tracks and manages the relationship of thousands of topics of technical information through the lifecycle of content creation, review and publishing.

Brother provides highly competitive color and black and white laser and inkjet printers that address the high volume print needs of the small office, home office and SME markets. With worldwide demand for such products increasing very rapidly, the company faced increasing pressure to produce large amounts of product content that could be reused cross-divisionally and delivered to a growing base of global users. In addition to delivering products to market more quickly, Brother needed to control localization costs by cutting Desktop Publishing costs and provide a more collaborative content development and review environment for its distributed teams.

Brother finally determined that topic-based writing with DITA coupled with a Component Content Management system was required, and set out to find a vendor that could meet the company’s extensive requirements, including support for the DITA 1.2 standard, advanced management of product documentation versioning, and a powerful out-of-the-box DITA configuration. Equally important was choosing a vendor who could provide local support - for technology, implementation and on-going support. SDL, with its integrated suite of Global Information Management solutions, was well placed to address these challenges.    

“SDL was a logical choice for us as a company able to address our needs for a distributed global solution, with in-country resources and a proven technology infrastructure,” said Miyuki Komuro, manager, customer satisfaction group, at Brother. “We have very complex product lines, so the ability to reuse content and maintain version control across a wide array of products is critical to our success. The fact that SDL has an established presence in Japan played a significant role in our decision to partner with SDL.”

“As a visionary organization committed to providing strong customer experience with its products, Brother has demonstrated a deep understanding of the strategy needed to compete in a global market, as well as a clear vision of how to increase efficiencies throughout its worldwide organization,” said Kevin Duffy, CEO of SDL Structured Content Technologies division. “We are very pleased to count Brother among our growing base of DITA Component Content Management customers.”

About SDL
SDL is the leader in Global Information Management. Global Information Management enables companies to engage with their customers throughout the customer journey –from brand awareness, to sales and after-sales support– and across languages, cultures and channels.

SDL’s best-of-breed Web Content Management, eCommerce, Structured Content and Language Technologies, combined with its Language Services drive down the cost of content creation, management, translation and publishing. SDL solutions increase conversion ratios and customer satisfaction through targeted information across all customer touch points.

Global industry leaders who rely on SDL include ABN-Amro, Bosch, Canon, CNH, FICO, GlaxoSmithKline, Hewlett-Packard, KLM, Microsoft, NetApp, Philips, SAP and Sony. SDL has over 1500 enterprise customers, has deployed over 170,000 software licenses and provides access to on-demand portals for 10 million customers per month. It has a global infrastructure of more than 60 offices in 35 countries. For more information, visit

About Brother Industries, Ltd.
Brother Industries, Ltd., of Nagoya, Japan, produces an award-winning line of Multi-Function Center® and printers. Brother also provides the number one line of facsimile machines in the U.S. and is the leader in electronic labeling, with its full line of P-touch® Electronic Labeling Systems. In addition to labeling, Multi-Function Centers and Printers, Brother also manufactures machine tools, Industrial sewing and embroidery systems, gear motors/reducers, stamp creator Pro and Typewriters. For more information on Brother Industries, Ltd. visit

SDL Europe and Corporate Headquarters - Amy Hall
+44 (0)1628 410120

SDL Americas – Mary Parsons     
+1 781 756 5454

SDL ASIA Pacific - Richard Delanty
+81 90 6695 5313

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Anarita Droukas