UTC RETAIL Recognized as a Leader in Customer Satisfaction

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The 2011 RIS News Software LeaderBoard ranks UTC RETAIL as a top provider of customer service and support

UTC RETAIL, a leading provider of retail management solutions including software, hardware and professional services, announced today the results of the 2011 RIS News Software LeaderBoard listing UTC RETAIL as a top 5 vendor in overall performance and quality of support. In total, UTC RETAIL ranked as a top 10 retail vendor in 18 key categories, including the areas of customer satisfaction, product reliability, ease of installation/integration, ease of administration/maintenance, and quality of service.

“We are very pleased with our rankings in this year’s survey,” said Sam Villanti, UTC RETAIL President and CEO. “We strive to make customer service and support our number one priority each and every day. Being recognized for our exceptional efforts in this area is very rewarding.”

Now in its eleventh year, the annual RIS News Software LeaderBoard survey ranks retail software vendors by a variety of metrics, such as retail concentration, revenue, and customer satisfaction. The survey was conducted by an independent research firm, Litchfield Research, and included responses by almost 250 retailers on 79 vendors. This well respected industry survey is often referenced by retail executives when they are planning and evaluating their next technology investments.

This year’s survey noted that one of the major shifts today in retail technology is the improved quality of customer experience and the level of service that software vendors deliver to retailers. Although retailers are still looking for technology that provides performance and functionality, along with value, customer satisfaction has definitely become a larger differentiator amongst software providers.

To download the full report of UTC RETAIL’s rankings in the 2011 RIS News Software LeaderBoard, please visit http://risnews.edgl.com/retail-research/2011-RIS-News-Software-Leaderboard77180.

UTC RETAIL is a leader in providing seamlessly integrated retail management solutions including software, hardware and professional services to the specialty retail market. Our retail software solutions include Cross-Channel Merchandising, Store Automation, Planning, Gift Card, Loyalty and Retail Management enabling specialty retailers to increase sales, lower costs and build competitive advantage. In addition to best in class software solutions, UTC RETAIL provides a complete set of branded hardware solutions and comprehensive professional service offerings, providing retailers a single point of contact and accountability for all of their retail management solutions. For more information on UTC RETAIL, visit http://www.utcretail.com.


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Kathy Kiely-Skaggs
UTC Retail
(440) 542-2456
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