Cloudwords and MindTouch Offer Integrated Approach for Global Presence of the MindTouch Social Knowledge Base

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New integrated approach provides customers with an expedited process to publish completed content in one or more countries while easily and swiftly facilitating the localization and publishing process.

Cloudwords

Utilizing Cloudwords with MindTouch streamlines the process to publish completed content in one or more countries, making it easier than ever and decreases the time-to-market for global content, ultimately lowering the aggregate cost of translation.

Cloudwords, Inc., the world’s leading global Translation Management Platform, announced today that it will offer its customers a first-ever integrated approach with MindTouch, the provider of exceptional product help experiences. Specifically, Cloudwords customers can get their translated content directly onto the MindTouch platform through the CloudWords application. This new integrated approach provides customers with an expedited process to publish completed content in one or more countries while easily and swiftly facilitating the localization and publishing process on an ongoing basis.

Cloudwords’ innovative and unique approach to controlling and managing the global translation process is a perfect fit with the innovations from MindTouch. Given that MindTouch is highly focused on ensuring its customers are exceptional at product help, in part by creating vibrant communities around their products, an integrated approach between both Cloudwords and MindTouch is a natural fit for joint customers.

“Customer support expectations are higher than ever. Companies must speak their users' language figuratively and literally,” said MindTouch CEO Aaron Fulkerson. “I am excited that MindTouch customers are able to work with Cloudwords, a clear innovator in the translation software space, and that MindTouch can offer an end-to-end solution for technical, product and help documentation."

MindTouch provides a social knowledge base product and a build-to-suit product, which address the needs of communities for some of the world's largest enterprises and even more of the world's small-to-medium enterprises.

As the industry leader in cloud translation management, Cloudwords offers its customers a highly intuitive way for automating the translation management process through its multi-tenant cloud-based application. Providing significant advantages over any other solution currently available, the Cloudwords offering includes centralized project collaboration and seamless integration with business critical applications and business analytics, helping companies expand their global presence faster, more easily and with enterprise-class quality. Cloudwords delivers its solution to customers through one interface making it easy to control the translation processes no matter how many different translation vendors any one customer may use.

Utilizing Cloudwords with MindTouch streamlines the process to publish completed content in one or more countries, making it easier than ever and decreases the time-to-market for global content, ultimately lowering the aggregate cost of translation.

If your company is international, or has global ambition, the joint solution will help improve the customer experience in any language. Take control of your translation process with Cloudwords today.

About MindTouch
An enterprise collaboration leader since 2005, MindTouch converts users into experts with a cloud based social help center for help, technical and product content that includes a knowledgebase with support ticketing integration and a help button that can be added to any web application in minutes. Millions use MindTouch every day.

Great companies like Cisco, Intuit, Paypal, Autodesk, Hewlett-Packard, Mozilla, HTC, Viacom, Panasonic and EMC rely on MindTouch. Learn more at http://www.mindtouch.com.

About Cloudwords, Inc.
Cloudwords, the leading on-demand language management platform for organizations conducting business globally, is revolutionizing the translation industry. Empowering customers with the innovative tools needed to simplify their translation management initiatives, Cloudwords delivers the industry’s premier native cloud translation management solution. Backed by cloud computing’s pioneers and industry visionaries, including Marc Benioff, the Company’s unique platform includes unmatched scalability, security and ease-of-use features, resulting in significant advantages over any other solution currently available within the marketplace. For more information on Cloudwords, please visit http://www.cloudwords.com.

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Stacey Collins Burbach
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