Swiss Post Solutions Opens Document Processing Center in New York

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Swiss Post Solutions, Inc. (“SPS”), a premier global outsourcing solutions and information logistics provider, has opened its first Document Processing Center (“DPC”) in the United States. The secure facility, located in Long Island City, New York, has been specially designed for the delivery of Business Process Outsourcing solutions, allowing SPS to manage clients’ business process tasks such as claims handling, order management, accounts payable and receivables, and check processing in their entirety. The center also provides services such as scanning, data entry, document production, mail security screening, and customer service.

“More and more companies and law firms are discovering that digitization can help them reduce costs, increase efficiency and, most importantly, get information to decision-makers more quickly." - Dan Moscatiello, CEO North America, Swiss Post Solutions

Swiss Post Solutions’ DPC utilizes the latest document processing technology to help clients remove outdated, manual processing tasks related to items such as mail, payroll, applications, claims, customer correspondence, personnel records, and invoices. SPS Knowledge Specialists design and automate document processing and full BPO workflows to deliver validated information directly into client organizations in the format they require.

“SPS’ goal is to help companies transform the way they do business,” stated Dan Moscatiello, CEO, North America. “More and more companies and law firms are discovering that digitization can help them reduce costs, increase efficiency and, most importantly, get information to decision-makers more quickly. Our DPC provides secure, rapid access to accurate information, which helps our clients work more strategically and be more competitive.”

The opening of the Document Processing Center in Long Island City also expands SPS’ global capabilities. According to Markus J Becker, CEO of SPS’ International Business, “Our new North American Document Processing Center is modeled after similar facilities operated by SPS in Europe and Asia, allowing us to easily provide flexible, scalable solutions for our clients with a seamless operation leveraging production facilities in three continents.”

The DPC utilizes SPS’ integrated Service Platform (iSP), which was developed by the SPS Global Technology team. The platform offers international standardization that simplifies global customer engagements and provides economical local systems implementations. The framework also has the flexibility to extend beyond mailroom and document processing services to other SPS services such as Call Centers and Centralized Help Desk Support.

SPS’ DPC also includes a secure facility for screening mail and packages, including x-ray, chemical screening and radiation. Clients may include security screening as part of their document processing services or utilize this service separately for their company’s incoming mail and packages.

The secure facility is open 24 hours a day, seven days a week.

About Swiss Post Solutions
Swiss Post Solutions (SPS) is a leading provider of people- and technology-based solutions for business process outsourcing with subsidiaries and offices in all business centers of the world. It offers a wide range of solutions for corporate information and customer interaction management as well as e-Postal services for national and multinational companies. As a division of Swiss Post and headquartered in Zurich, Switzerland, SPS employs almost 7000 people serving customers in 15 countries.

Within the United States, SPS is a provider of local, regional and national outsourcing and digitization solutions, offering a comprehensive suite of services for support functions including mail, records, copy/print, reception, document processing, IT, call center/switchboard, data entry/word processing, accounts payable/receivable, check and order processing, and more. The company has corporate offices in New York (US headquarters), Chicago, Los Angeles, San Francisco, and Washington, DC.


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Louis Ladehoff, Director of Marketing
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